Who we are

Athos Commerce unites Searchspring, Klevu, and Intelligent Reach — delivering practical tools for product discovery, data optimization, and multichannel selling. We help merchants grow by giving them sharper control over how products are found, merchandised, and sold across channels.

Our solutions span on-site search, AI-driven product recommendations, merchandising, product data optimization, and marketplace reach. Together, they give e-commerce teams the tools to drive conversion, improve efficiency, and scale with precision.

We’re a global team backed by PSG, with offices across North America, Europe, and APAC — building with speed, care, and ambition. We value clarity, curiosity, and practical excellence — and we’re looking for people who want to build what modern commerce teams really need

What You’ll Do
Reporting to the Customer Success Team Lead, you’ll play a key role in supporting our growing portfolio of innovative and emerging eCommerce brands. As a motivated and customer-focused Customer Success Manager (CSM) on our Scale Team, you will be responsible for delivering an exceptional customer experience across our search, merchandising, and personalization solutions.

You will be responsible for key stages of the customer journey—including onboarding, adoption, advocacy, retention, and expansion—while working closely with a supportive and collaborative team invested in your growth. This role is well-suited for someone who takes initiative, is enthusiastic about learning, and values team collaboration. It offers a strong opportunity to build on your experience in a high-performing, scaled Customer Success environment and take the next step in your career.

This is a remote position.

How You’ll Succeed

• Manage a portfolio of Scale Team customers using a pooled CSM model via Zendesk, driving product adoption, engagement, and an optimal user experience
• Develop an understanding customer’s business goals to support retention and uncover opportunities for growth
• Lead onboarding for new customers, provide training to end users, and offer continued support to ensure full platform utilization
• Partner with our technical support and implementation teams to configure solutions and resolve customer-raised issues efficiently
• Serve as the voice of the customer internally, sharing feedback with product, marketing, and sales to influence improvements
• Create and maintain customer enablement resources, including documentation, how-to guides, and videos to scale support and success
  
  

What We’re Looking For

• 2+ years of experience in Customer Success, Account Management, or another client-facing role
• E-commerce experience preferred
• Proven track record of delivering results and exceeding expectations
• Strong relationship-building skills with both customers and internal stakeholders
• Customer-centric with a high level of empathy and responsiveness
• Analytical thinker with a process-driven approach to problem-solving
• Eagerness to learn, grow, and continuously improve
• Excellent verbal and written communication skills, with a confident presentation style
• Resilient and adaptable, capable of navigating challenges and driving outcomes
• Positive, proactive attitude and a strong sense of team spirit

Benefits

• Open PTO 
• Company-paid health, dental, and vision insurance
• Medical and dependent care flexible spending accounts (FSA)
• Company-paid Short Term and Long Term Disability coverage
• Company-paid Life and AD&D coverage 
• Voluntary benefits, including critical illness, accident insurance, legal services, and pet insurance
• 401(k) plan with employer match 
• Flexible work environment. Work from one of our offices, hybrid, or remote.