About Avenue Z, Inc.

Avenue Z is the leading marketing and communications agency pioneering AI optimization driving influence across all channels—from ChatGPT to The Wall Street Journal to TikTok. With 30 years of leadership in search and content marketing, we apply strategic communications, high-impact PR, performance media, and AI optimization to help companies build reputation and grow revenue through our proprietary, technology-driven approach. We are the agency for influence.

The Ecommerce Project Manager is the operational owner of day-to-day project delivery within our Managed Services pods. This role ensures that client work is delivered on time, on budget, and to a consistently high standard, while keeping communication clear, expectations aligned, and the team supported.

You sit at the center of the pod’s workflow—connecting clients, strategists, developers, and leadership. By owning timelines, coordination, and communication, you create the structure that allows everyone else to do their best work and our clients to have an exceptional experience throughout the engagement.

Key Responsibilities

Project Delivery & Execution

• Manage day-to-day project delivery, including timelines, milestones, deadlines, and scope.
• Maintain task management in Asana (or other PM tools), ensuring clear task ownership, priorities, and accountability.
• Prepare, lead, and follow up on client meetings, including:
• • Drafting and sharing agendas
  • Taking and organizing notes
  • Capturing decisions and next steps
  • Driving follow-through on action items
• Perform QA of deliverables before they go to the client, ensuring they meet acceptance criteria and quality standards.
• Execute non-dev administrative or light technical tasks that keep delivery moving (e.g., configurations, documentation updates, small content changes).
• Track time and effort in Harvest (or similar tools) to support budget management and forecasting.
• Track and report on pod progress, risks, and blockers, keeping internal and client stakeholders aligned.
• Collaborate with the VP/Strategist to allocate pod resources efficiently across projects and priorities.

Client Experience & External Success

• Serve as a primary point of contact for clients during project execution, ensuring responsiveness and professional, timely communication.
• Drive client satisfaction, retention, and NPS through proactive communication, reliability, and clear expectation-setting.
• Maintain a transparent, organized, and calm client experience, even when navigating changes, risks, or delays.
• Ensure project documentation, decisions, and updates are clear, accessible, and shared with the right people at the right time.

Ownership & Accountability

In this role, you are ultimately accountable for:

• On-time, on-budget delivery of projects within your pod.
• Effective internal process execution, ensuring work flows smoothly between strategist, developers, and clients.
• Clarity of communication and documentation across the pod, including requirements, timelines, and status updates.
• The overall client experience during project execution: responsiveness, organization, and transparency.
• Risk management: identifying issues early, raising them proactively, and coordinating mitigation or escalation when needed.

Collaboration & Touchpoints

You won’t do it alone. This role is deeply cross-functional and depends on strong collaboration:

Consulted By / Partners With:

• VP of Managed Services & Strategist on:
• • Scoping and scheduling of tasks and projects
  • Experiment planning and aligning testing timelines with delivery
  • Resourcing decisions and prioritization across the pod
• Developers & Strategists on:
• • QA processes and acceptance criteria
  • Feasibility, tradeoffs, and implementation details
• Leadership / People Ops / HR on:
• • Resourcing needs, hiring, and bandwidth concerns
  • HR updates impacting the pod (team changes, promotions, etc.)

Informed On:

• Broader client strategy, including A/B testing roadmaps and growth initiatives, so plans and timelines stay aligned.
• High-level business development updates, such as new client onboarding and pipeline that may affect pod capacity.
• HR and organizational updates related to your pod and cross-functional partners.

What Success Looks Like

• Projects are delivered predictably: deadlines are met, surprises are minimized, and when changes happen, they’re communicated early and clearly.
• Clients feel informed, supported, and confident in our process—and renew, expand, or recommend E-Comm Team.
• The pod operates with high clarity and low friction: team members know what to work on, when it’s due, and what “good” looks like.
• Risks are identified and addressed early, not discovered at the last minute.
• Internal stakeholders see you as a reliable owner of execution and a go-to partner for planning and coordination.

Qualifications

• Proven experience as a Project Manager, Account Manager, or similar role in a digital, ecommerce, or agency environment.
• Strong familiarity with project management tools (e.g., Asana) and time tracking tools (e.g., Harvest).
• Experience coordinating cross-functional teams (strategy, development, design, etc.).
• Excellent written and verbal communication skills, with a focus on clarity, structure, and follow-through.
• Strong organizational skills and attention to detail; able to manage multiple projects and stakeholders simultaneously.
• Comfort working in a fast-paced, client-facing environment with shifting priorities.
• A proactive, solutions-oriented mindset—you anticipate needs, raise flags early, and help drive decisions forward.

Compensation & Benefits

We offer a competitive compensation package aligned with experience and market, along with a comprehensive benefits offering that includes:

• Annual Base Salary: $75,000 - $85,000/year
• Medical, dental, and vision coverage
• 401(k) with employer match
• Flexible PTO
• Hybrid and collaborative environment (team and company-wide events)