Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! 

Summary:

Bamboo Health is home to a team of compassionate clinicians dedicated to improving access to care for individuals with the greatest need. We are seeking a highly motivated, full-time Senior Director of Clinical Operations to help transform how people access and experience health care.

In this role, you will lead the development, implementation, and ongoing operations of Bamboo’s clinical service model—integrating behavioral health into physical health during critical care transitions. This model focuses on engaging, assessing, and building trust with individuals experiencing mental health and substance use disorders, and navigating them to appropriate behavioral health, primary care, and social services.

You will operate within a team-based care model, driving outcomes that matter to individuals, providers, and payer partners, while scaling a high-impact, sustainable clinical operation.

What You’ll Do:

Clinical Operations & Execution

• Lead the implementation and ongoing operation of a scalable clinical service model supporting individuals with mental health conditions, substance use disorders (diagnosed and undiagnosed), and unmet social service needs.
• Accelerate service maturity by applying best practices in engagement, assessment, and care navigation for hard-to-reach and vulnerable populations.
• Monitor and manage key performance indicators to measure impact, quality, and operational success.
• Use operational and financial data to continuously refine workflows, staffing models, and service delivery.
• Incorporate customer feedback and evolving customer needs to improve service effectiveness and outcomes.
• Ensure consistent achievement of customer engagement and navigation targets in support of Bamboo Health’s mission.
• Oversee the implementation and optimization of technology platforms used by the clinical team.
• Manage day-to-day clinical operations, including credentialing, licensing, hiring, staffing, and regulatory and legal compliance.
• Provide regular, transparent updates to leadership on service performance, progress, risks, and blockers.

Strategy & Growth

• Partner with executive leadership to define and execute the vision for best-in-class clinical operations.
• Collaborate cross-functionally with product, engineering, and other Bamboo stakeholders to scale comprehensive care navigation aligned with company growth objectives.

What You Need:

Necessary qualifications

• 12+ years of experience in healthcare operations, including contact center operations within a health plan or provider setting, with a focus on outreach and engagement.
• Clinical degree or license (e.g., nursing, social work) strongly preferred.
• Proven experience building, leading, or operating a care coordination, care management, or case management program (virtual and/or in-person), ideally in a fast-growth environment.
• Experience partnering closely with product management and engineering teams to deploy technology solutions that support clinical workflows.
• Strong judgment, analytical thinking, and creativity in solving complex and ambiguous problems.
• Executive presence with the ability to influence and collaborate across clinical, technical, and executive audiences.
• Ability to operate effectively in fast-paced, evolving environments while driving results.
• Excellent written and verbal communication skills.
• Hands-on leadership style with the ability to build, scale, and lead high-performing teams.
• Deep empathy and a strong commitment to reducing barriers to behavioral health and social services for underserved populations.
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
• The ability to travel periodically for work.

What You Get:

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.
• Receive competitive compensation, including health, dental, vision and other benefits.

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.  

We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.  

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bamboo Health GDPR/RODO

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process

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