About Banner House at T Bar M

Founded in 1972, T Bar M Racquet Club has served as the premier private members tennis and racquet Club for Texas and the greater southwest region. It is internationally recognized as a best-in-class training facility for competitive, professional, semi-professional and social tennis for adults and children, while also offering a range of health and wellness amenities, including a gym, chiropractic and sports medicine services and group fitness classes.

In June 2022, Dallas-based WoodHouse acquired T Bar M and is renovating and enhancing the property, creating a world-class racquet Club. The evolved Club will house the classic tennis club and facilities in a fresh new environment. The Club’s brand and amenities will continue to cater to individuals and families in search of a social and communal anchor that is grounded in an active, health and wellness-focused mindset. 

The new Banner House at T Bar M will include 21 tennis courts (8 indoor courts, 3 Euro red clay courts and 14 outdoor courts), 2 padel courts, 8 pickleball courts, retail/pro shop, a resort style pool, taqueria, private events, lounges, restaurant and bar. In addition to these amenities there is a 12,000 SF Fitness Center with best-in-class training equipment and state of the art locker rooms, including a cold plunge, dry sauna and hot tub. Paired with the new Club house and Fitness offerings is a full service Wellness, Spa and Chiropractic offering with 6 treatment rooms for massage/facials, IV’s, injectables and 3 chiropractic rooms for adjustments, soft tissue therapy, needling, and more. 

About The Role

At Banner House as a Front Desk Associate, you will be the first point of contact for members and guests. Your role is vital in creating a positive first impression and ensuring that everyone who walks through our doors receives outstanding service. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced, member-focused environment.

What You'll Do

• Greet members and guests warmly and professionally upon arrival
• Answer phones, respond to inquiries, and direct calls appropriately
• Check in members and guests and manage reservation systems for club facilities
• Book Tennis, Pickleball, and Padel court reservations, lessons, events, etc.
• Manage all court reservations 
• Provide information about club events, amenities, and services
• Handle member requests, concerns, or complaints with discretion and efficiency
• Maintain a tidy and organized front desk and lobby area
• Assist with administrative tasks such as mail distribution, scheduling, and data entry
• Coordinate with other departments to ensure seamless member experiences
• Enforce club policies and ensure only authorized individuals access club facilities

Qualifications

• Previous front desk, hospitality, or customer service experience preferred
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Strong organizational skills and attention to detail
• Proficiency with computers and standard office software (Microsoft Office, POS/Club Automation)
• Ability to remain calm and courteous under pressure
• Flexible schedule, including evenings, weekends, and holidays as needed