Shelter Operations Manager

COMPANY

Bayaud Works is a subsidiary of AC Disaster Consulting. Our Temporary Staffing Service partners with Federal, State, City, County, and private employers to provide high-quality staffing and operational support. Bayaud Works was created to provide opportunities for individuals with barriers to employment and has since expanded to include shelter management, safety patrol, janitorial services, and transportation operations.

Full Time or Part Time: Full Time; may include evenings, weekends, and holidays as needed

FLSA Status: Exempt

Temporary/Seasonal/Regular: Regular

Salary: 62,000 to 65,000

Job Location: Tamarac Family Shelter

Reports to: Site Director

MISSION & VISION

Mission: Creating pathways for individuals and communities who have faced adversity by providing meaningful employment and supportive services.

Vision: A future where every individual has the opportunity to achieve stability, dignity, and self-sufficiency through meaningful work, compassionate support, and thriving communities. Bayaud Works will be recognized as the trusted leader in transforming lives through innovative workforce solutions, supportive services, and community partnerships.

POSITION SUMMARY

The Project Manager provides operational leadership and administrative oversight for Bayaud Works’ Family Non-Congregate Shelter programs, with primary responsibility for the Tamarac site. This role ensures compliance with HOST contracts, supervises site-level leadership, and manages program deliverables, reporting, and coordination with city partners. The Project Manager works closely with the Site Director to align site operations with organizational goals, budgetary requirements, and trauma-informed service delivery standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate and monitor contract deliverables, budgets, payroll allocations, invoicing, and expenditure tracking in collaboration with leadership.
• Oversee and maintain program documentation, reports, and data submissions including HMIS compliance and quality assurance.
• Lead preparation for audits, compliance monitoring visits, and formal reviews conducted by HOST or other partners.
• Analyze data and performance metrics to identify trends, gaps, and opportunities for improvement across shelter programs.
• Facilitate cross-site coordination to optimize resources, staffing, and consistency in service delivery across Bayaud Works’ Non-Congregate Shelter sites.
• Support the development and implementation of policies, procedures, and training that uphold equity, safety, and trauma-informed practices.
• Build and maintain strong relationships with HOST officials, city departments, and community partners to support program alignment and responsiveness.
• Collaborate with internal departments including Finance, HR, Services and Facilities to ensure program needs are met and operations remain compliant and efficient.
• Assist in identifying new opportunities for innovation, funding, and expansion within shelter.

DIVISION/DEPARTMENT SPECIFIC TASKS, DUTIES AND RESPONSIBILITIES

• Oversee scheduling, coverage, timesheets and daily task management to ensure consistent and efficient operations.
• Oversee Shelter Leads, Intake Coordinators and Frontline staff.
• Support Facility Manager to ensure cleanliness and appearance of property.
• Support the Program Manager in coordinating departments to ensure timely follow-up.
• Partner with the Program Manager to coordinate access to school enrollment, childcare, transportation, and community resources.
• Coordinate and build relationships with Security Staff and 3 Party vendors.
• Other duties as assigned by organizational leadership.

KNOWLEDGE, SKILLS, AND ABILITIES

• Comprehensive understanding of homelessness services, non-congregate sheltering models, and housing-focused programming.
• Strong leadership and organizational management skills.
• Experience with government contracts, compliance monitoring, and fiscal accountability.
• Excellent interpersonal and communication skills, with the ability to work collaboratively across teams and agencies.
• Ability to manage competing priorities in a high-paced, evolving environment.
• Proficiency in Microsoft Office Suite, HMIS platforms, and data management systems.
• Proficiency in, or the ability to develop proficiency in Rippling.
• Commitment to equity, inclusion, and trauma-informed care in both leadership and service delivery.
• Bilingual (Spanish/English) required.

EXPERIENCE AND EDUCATION

• Bachelor’s degree in social work, Public Administration, Human Services, or a related field preferred or 3 years equivalent experience.
• Minimum 2 years of progressive leadership experience.
• Minimum 1 year of supervisory experience managing multiple sites or program teams.
• Experience with city, state, or federal contracts strongly preferred.

SUPERVISORY RESPONSIBILITIES

The Project Manager directly supervises Shelter Leads, Intake Coordinators and Front-Line staff. This position ensures consistent performance, accountability, and adherence to Bayaud Works’ standards and HOST contractual requirements.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must be able to pass a background check for work with vulnerable populations.
• Valid driver’s license required; must meet Bayaud Works’ motor vehicle insurance standards if driving for work.

TRAVEL REQUIREMENTS

• Regular travel to Non-Congregate Shelter sites required.

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL DEMANDS

• Office-based role.
• Must be able to manage high-pressure environments and competing priorities.

BENEFITS

• Health/Dental/Vision
• FSA/HSA
• Disability/Life
• Paid Vacation/Sick time/Holidays
• 401K
• Employee Assistance Program

EEOC EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Bayaud Works is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law.

Employment decisions at Bayaud Works are based on business needs, job requirements, and individual qualifications. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at or graduation from an educational institution from the resume or other application documents prior to submitting the application.

As a proud Second Chance Employer, Bayaud Works actively supports fair hiring practices and welcomes individuals who are rebuilding their lives after involvement with the justice system. We believe in the potential of every person and are committed to providing opportunities that promote stability, professional and personal growth, and long-term success.

Discrimination or harassment of any kind will not be tolerated. We are dedicated to maintaining a respectful and supportive work environment for all.