Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! 

We are seeking an experienced Sr Software Engineer to join our AI & Advanced Analytics team. This role involves designing, building, and maintaining integration of AI including Voice Agnets into new products. The successful candidate will play a pivotal role in developing production-grade solutions that improve healthcare accessibility and patient engagement, leveraging modern AI technologies. 

What You’ll Do:

·       Design, develop, and optimize AI-driven applications using Python in a serverless environment (AWS Lambda, API Gateway, Step Functions).

·       Leverage AWS Bedrock and agentic application development frameworks to create intelligent, scalable solutions.

·       Design, deploy, and manage infrastructure as code with Terraform to automate cloud resource provisioning and ensure system reliability.

·       Work with AI engineers and voice agents, and product teams to integrate AI models into Bamboo Health’s products.

·       Ensure best practices for data security, cloud compliance, and performance optimization, especially in healthcare applications.

·       Stay updated on emerging AI, cloud, and automation technologies, helping shape Bamboo Health’s AI strategy.

What Success Looks Like…

In 3 months…

·       Get fully onboarded with Bamboo Health’s Advanced Analytics & AI team, familiarizing yourself with internal systems, processes, and project workflows.

·       Gain hands-on experience with Python, Terraform, AWS Bedrock, and agentic application development, contributing to small-scale features and bug fixes.

·       Assist in developing and deploying serverless AI-driven applications, learning best practices for cloud infrastructure and automation.

·       Begin collaborating with AI engineers, and product teams, understanding how AI models integrate into Bamboo Health’s products.

In 6 months…

·       Take ownership of end-to-end development tasks, implementing AI-driven features and optimizing cloud applications for performance and scalability.

·       Lead the design and deployment of cloud infrastructure using Terraform, ensuring best practices for security, automation, and efficiency.

·       Work closely with product managers and cross-functional teams to enhance AI models and deploy them into production environments.

·       Begin mentoring junior engineers, supporting code reviews, and contributing to best practices for software development.

In 12 months…

·       Play a key role in defining best practices for AI integration, security, and cloud deployment strategies across the organization.

·       Drive process improvements and automation, optimizing Bamboo Health’s AI-driven solutions for greater efficiency.

·       Stay ahead of emerging AI and cloud technologies, influencing Bamboo Health’s AI strategy and future innovations.

What You Need:

• Bachelor’s degree in a related field or equivalent professional experience
• 2–5 years of professional software engineering or AI development experience, including 1–2 years working with conversational AI, dialog systems, or LLM-based applications
• Strong ability to craft effective prompts and design natural, empathetic, and human-like conversation flows
• Solid understanding of dialog systems, including turn-taking, error recovery, and conversational repair strategies
• Hands-on experience with at least one modern conversational AI platform or LLM API (e.g., OpenAI, Anthropic, Twilio, Vapi)
• Clear communication skills, with the ability to explain conversation design decisions to both technical and non-technical stakeholders
• Strong analytical judgment and creativity in solving complex or ambiguous problems
• Experience working in fast-paced, iterative environments with evolving requirements

·       Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions

Nice to Have:

• Background in linguistics, cognitive science, UX design, or human–computer interaction
• Experience building voice solutions in healthcare or other regulated industries

·       Understanding of HIPAA considerations for voice and telecommunication workflows

·       Familiarity with cloud infrastructure (AWS preferred) and tools such as Terraform

·       Knowledge of software development best practices, including version control, testing, and CI/CD

What You Get: 

·       Join one of the fastest growing health IT companies in the country.

·       Have the autonomy to build something with an enthusiastically supportive team.

·       Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors.

·       Receive competitive compensation, including health, dental, vision and other benefits.

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.  

We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.   

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Bamboo Health GDPR/RODO

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.