Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family. 

The Make Ready Manager oversees the entire make ready program to ensure that all apartment homes are turned, maintained, and presented at the highest standard. This role leads the scheduling, coordination, and quality control of make ready operations, working with contractors, vendors, and onsite teams to deliver exceptional move-in ready experiences for residents.

Key Responsibilities

• Leadership & Oversight
• • Manage and oversee the make ready team, contractors, and vendors to ensure all unit turns meet quality standards and deadlines.
  • Provide direction, training, and support to Make Ready Coordinators and Assistants.
  • Maintain accountability for all aspects of the make ready process, from scheduling to completion.
• Scheduling & Coordination
• • Develop and manage turn schedules, ensuring timely completion of all make ready units.
  • Coordinate with vendors and contractors for specialized services; verify quality and timeliness of work.
  • Ensure key management systems (KeyTrak, etc.) are accurate and secure.
• Quality Assurance & Standards
• • Conduct final inspections to ensure move-in ready condition for all apartments.
  • Walk units to assess damages, document findings, and process resident chargebacks as appropriate.
  • Maintain company safety standards, compliance requirements, and unit readiness protocols.
• Vendor & Financial Management
• • Monitor vendor performance and pricing to maintain consistent quality and cost controls.
  • Approve and oversee purchase orders (POs) and ensure accurate recordkeeping.
  • Maintain proper shop organization and adequate inventory levels of supplies.
• Resident & Team Communication
• • Serve as point of escalation for resident concerns related to move-in readiness.
  • Foster clear, professional communication with team members, vendors, and residents.
  • Promote a culture of teamwork, accountability, and service excellence.
• Other Duties
• • Perform additional responsibilities as assigned by the General Manager or Service Manager.
  • Flexible schedule, including weekends, based on business needs.

Job Qualifications

• High School Diploma or equivalency; trade certifications preferred.
• 3–5 years of experience in multifamily maintenance or service management, with prior supervisory experience.
• Hands-on technical skills related to multifamily property maintenance.
• Proficiency in Yardi and key management systems.
• Strong organizational, scheduling, and leadership abilities.
• Computer proficiency (email, Word, Excel).
• Reliable transportation, tools, and mobile phone.
• Professional, dependable, and able to multitask in a fast-paced environment.