Account Manager, SMB (Upsells)

Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop.
Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list. Learn more at birdeye.com.

As an Acoount Manager (Upsells), your primary function is to reach out to the existing

 customers to update them of the new products & services launched & explain the

need of the same to their business. In this individual contributor role, you will need to

upsell & resolve existing queries of the customers. You would be responsible to

Encourage customers to upgrade their services, develop healthy customer

relationships, build trust and transparency with the client & promote customer

loyalty. 

Shift Timings – 6:30 PM – 3:30 AM IST

Responsibilities

 Encourages Customers to Upgrade their Products

 Enhances Customer Training

 Evaluates and Analyzes Customer Needs

 Builds Trust and Transparency with Clients

 Acts as a Customer Advocate

 Promotes Customer Loyalty

 Develops Healthy Customer Relationship

Requirements

 Minimum 2+ years of Saas sales experience

 Customer experience champion.

 Excellent oral and written communication skills.

 Consultative approach & stakeholder management.

 Deep customer empathy.

 Understanding of SMB space, particularly in the specified vertical.

 Exceptional Saas product knowledge.

 Ability to effectively manage delicate customer situations

 Organized and reliable - Able to work as a team with little direction when necessary

 Knowledge of Salesforce CRM a plus.

 Bachelor’s degree.