About BizzyCar

BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

What you'll do

• Scale and lead BizzyCar’s customer success organization, including onboarding, customer success, renewal and expansion.
• Drive customer success outcomes to increase retention rates and customer satisfaction, reduce churn, and expand revenue in accounts.
• Build repeatable playbooks using consistent, trusted customer data. Create training and specialization for the CS team based on those playbooks, and build a world-class, customer success team to support and implement these programs.
• Define metrics, create a system for tracking those metrics, and drive operational excellence across the board.
• Establish a scalable approach for managing enterprise/multi rooftop accounts, in addition to building the processes to grow smaller accounts.
• Growing industry-leading CS team and attract top talent reflecting BizzyCar’s core values. Lead hiring practices with an emphasis on diverse candidate backgrounds and experiences.
• Be the voice of the customer, providing feedback and input to internal cross functional teams.
• Collaborate cross-functionally with sales, product, engineering and marketing teams.
• Provide critical market input to the executive and leadership teams to drive planning, influence product and operations decisions, and strategic direction.
• Develop a clear understanding of BizzyCar’s products and customer business models and use this to inform forward-thinking strategy.

Qualifications

• Demonstrated experience building and leading growth-oriented onboarding and customer success teams for early stage, high-growth organizations.
• Experience with high velocity / high volume sales motion.
• Blue-collar tech experience, highly preferred.
• Understanding of customer segmentation and how to build different engagement models for single rooftop customers as well as larger state, regional and national accounts.
• A track record of success building a team and/or function from the ground up within a fast- growing SaaS company.
• History of goal achievement and scaling a business through renewal and expansion.
• Compelling executive presence in front of customers, partners, employees and board members.
• Success in dynamic growth environments with rapid change and fluidity and building organizations that thrive and scale to the next level.
• Experience managing a diverse group and managing remote employees.

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.BizzyCar.com.

What We Offer:

• Competitive salary and benefits package
• Opportunities for growth and professional development
• Collaborative, innovative work environment with a passionate team
• The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology

BizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. 

At this time, the company does not provide sponsorship for U.S. visas or immigration benefits. To that end, the company does not provide financial, legal or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, and as a condition of employment, all employees must complete the Form I-9 and present unexpired documents showing that the employee is legally authorized to work for any employer in the United States.