About BizzyCar

BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

About the role

BizzyCar is seeking a Support Manager to join our growing Customer Success organization. This is a role focused on establishing and growing our Support function, defining processes, shaping team structure, and creating a consistent, customer-focused approach.

This is a hands-on, customer-facing role. You will work day-to-day handling inbound customer inquiries, flagging escalations, resolving HubSpot tasks and tickets, and owning on-going support for our customer base. You will partner closely with CS leadership and cross-functional teams to improve efficiency, accountability, and the overall customer experience through timely and reliable feedback.

This role requires comfort operating in a fast-paced environment where priorities can shift and seeking further information or investigation is common. Your work will directly influence customer satisfaction, retention, service quality, and operational excellence across the organization.

What you'll do

• Become a subject matter expert (SME) on BizzyCar’s platform, products, and dealership workflows
• Build, lead, and help scale the Support function within the Customer Success organization
• Operate as a hands-on support leader, owning escalations and setting the standard for execution and efficiency
• Design and improve support processes, workflows, and documentation to drive efficiency and repetition
• Develop and maintain internal documentation and customer self-service resources
• Monitor and analyze support metrics (SLAs, response time, CSAT, resolution rates) to drive performance improvements
• Act as the voice of the customer (VoC) by identifying trends and influencing product and process improvements
• Foster a culture of ownership, accountability, urgency, and continuous improvement

Qualifications

• 3+ years in Customer Support, Customer Success, or a customer-facing SaaS/tech role
• Experience building or improving support processes in high-growth or resource-constrained environments is a plus
• Strong data orientation, comfortable using metrics to drive performance and operational decisions
• Proven track record of meeting or exceeding goals, specifically those related to customer SLAs
• Experience onboarding, training, and developing team members is a plus
• Strong organizational skills with the ability to manage shifting priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Technical aptitude with the ability to troubleshoot product-related issues
• Collaborative, cross-functional team player with strong problem-solving instincts
• High ownership mentality, you see what needs to be done and do it

Compensation

• Base salary: $65,000–$75,000
• Target bonus: Performance-based bonus opportunity in addition to base pay

Why You'll Love This Role

• High impact and visibility. Your work will directly affect customer satisfaction, retention, and operational efficiency across the organization.
• Hands-on experience. You won’t just manage from the sidelines, you’ll be in the trenches, learning the business inside and out while helping to build better systems.
• Team-shaping opportunity. You’ll be a part of growing and shaping a new and important function at BizzyCar, creating a culture of accountability, empathy, urgency, and continuous improvement.
• Cross-functional influence. You’ll partner with leaders across Product, Engineering, RevOps, and Customer Success to drive meaningful, company-wide improvements.
• Growth opportunity. As the company scales, this role can expand into broader operational leadership within Customer Success.
• Fast-paced and energizing environment. If you thrive in startup settings, enjoy solving complex problems, and love turning ambiguity into structure, this role will challenge and excite you.

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.BizzyCar.com.

What We Offer:

• Competitive salary and benefits package
• Paid time off, medical, dental, vision, 401k, and equity
• Opportunities for growth and professional development
• A collaborative, innovative environment with a passionate team
• The chance to make a real impact at a high-growth company transforming automotive technology

BizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. 

At this time, the company does not provide sponsorship for U.S. visas or immigration benefits. To that end, the company does not provide financial, legal or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, and as a condition of employment, all employees must complete the Form I-9 and present unexpired documents showing that the employee is legally authorized to work for any employer in the United States.