Blitzy is a Cambridge, MA based rapidly scaling AI startup. The Blitzy Platform is an autonomous software development platform designed for the enterprise.
Blitzy enables development teams to transform six-month software projects into six-day turnarounds using the Blitzy Platform, an agentic platform that enables thousands of AI Agents to 'think' and cooperate for hours to bulk build software with precision. The platform precisely builds everything AI can deliver, typically 80% of any feature set or new product, while providing a human engineering guide listing the final 20% of tasks to get to production. With over 27 patents and counting, Blitzy is actively hiring in Cambridge, MA.
Compensation: $190K-$210K Base + $50K OTE (target but uncapped), plus equity
Location: One Kendall Square, Cambridge MA 02139 (100% In-person role)
We are looking for an exceptional Director of Customer Success who will serve as the operational backbone of our Customer Success organization. Reporting to the SVP of Customer Success, you will be responsible for the day-to-day excellence of a high-performing team scaling from 10 to 50+ enterprise Customer Success professionals. This person will be working with Blitzy Solutions Engineers, Forward Deployed Engineers, and other Software Developers.
This is not a traditional management role. You will be the helicopter overseeing all operations, ensuring every customer interaction drives measurable value and expansion. You must have extraordinary emotional intelligence to listen deeply to customers, anticipate needs five steps ahead, and coach your team to do the same. You will be the connective tissue between frontline execution and executive strategy, ensuring operational excellence while maintaining the ability to engage directly with C-suite executives when needed.
This role demands exceptional coaching ability. You will spend significant time developing your team through real-time feedback, often in evening coaching sessions after customer engagements. You must love coaching and see it as core to your leadership identity. Your team consists of seasoned professionals managing enterprise accounts, and they need a leader who can elevate their performance through insight, pattern recognition, and strategic guidance.
You will help the business meet the operational metrics that drive our success: Net Revenue Retention, customer health scores, expansion pipeline, and team performance. You ensure processes are followed, quality is maintained, and every interaction moves accounts forward. While the SVP focuses on C-level partnerships and strategic expansion, you ensure the engine runs flawlessly.
You will report to the SVP of Customer Success.
You ensure operational excellence across a portfolio of enterprise accounts, driving predictable expansion and retention. You coach daily, developing each team member to operate at the next level of performance. Your team consistently anticipates customer needs, identifies expansion opportunities early, and executes flawlessly. Customer health scores trend positive, NRR exceeds targets, and your team is known for delivering exceptional value.
You build deep customer empathy across your team, ensuring everyone can listen between the lines and anticipate what customers need before they articulate it. You identify patterns across accounts and translate them into actionable playbooks. You maintain visibility into every account without micromanaging, knowing when to engage directly and when to empower your team.
You hold your own in conversations with CTOs and CIOs when needed, bringing operational insights and customer perspective to strategic discussions. You are the voice of frontline execution in leadership conversations, ensuring strategic decisions are grounded in customer reality.
You help build the team from 10 to 50+ while maintaining quality, culture, and performance. You thrive in high-intensity environments, commit fully to the mission, and regularly work extended hours to coach your team and ensure customer success. This intensity excites you rather than drains you.
Our hiring process evaluates emotional intelligence, coaching excellence, operational rigor, and proven customer success leadership. This is an M4 (Senior Manager) level role requiring demonstrated ability to lead experienced professionals.
Successful candidates will demonstrate expertise in:
Customer Success Excellence: You have 7+ years of enterprise customer success experience with proven track record of driving NRR, expansion, and customer health metrics. You understand the full customer lifecycle and know how to optimize every stage.
Exceptional Coaching Ability: You love coaching and are exceptional at it. You can diagnose performance gaps, provide actionable feedback in the moment, and develop seasoned professionals to operate at higher levels. You regularly coach in real-time and dedicate evening hours to team development.
Emotional Intelligence & Pattern Recognition: You have extraordinary EQ. You listen deeply, pick up on subtle signals, and anticipate customer needs five steps ahead. You identify patterns across accounts and translate them into actionable insights. You can read between the lines of what customers say and understand what they truly need.
Operational Excellence: You are systems-oriented and process-driven. You implement playbooks, maintain quality standards, and ensure consistent execution across the team. You balance structure with flexibility, knowing when to enforce process and when to adapt.
Team Leadership of Experienced Professionals: You have led teams of experienced individual contributors in enterprise environments. You command credibility with senior professionals and earn respect through insight and performance, not title. You maintain high talent density while scaling from 10 to 50+ team members.
Executive Engagement Capability: While your primary focus is team enablement and operations, you can hold your own in meetings with CTOs, CIOs, and senior technology leaders. You bring operational perspective and customer insights to executive conversations.
High-Intensity Commitment: You commit fully to the mission and regularly work extended hours, including evening coaching sessions. This is standard practice in our high-intensity, high-growth environment. You thrive on this intensity and see it as energizing rather than draining.
Proven Customer Success Leadership: You have led enterprise customer success teams at companies like Rapid7, Akamai, Klaviyo, DataRobot, or similar B2B software platforms.
Scaling Experience: You have scaled CS teams from 10 to 50+ while maintaining performance standards and culture.
Coaching Track Record: Your team members consistently get promoted or recruited for senior roles. You are known as an exceptional developer of talent.
Change Management Experience: You have helped customers navigate large-scale technology transformations and understand the organizational dynamics of enterprise adoption.
Technical Foundation: You have technical fluency with software development, AI/ML concepts, or enterprise architecture. You can learn technical details quickly and coach your team to do the same.
Revenue Operations Expertise: You have experience building CS operations, playbooks, and systems that enable teams to scale efficiently while maintaining quality.
You are a top 10% performer in enterprise customer success with exceptional emotional intelligence. You have a proven track record of driving team performance through coaching and operational excellence. You have a history of working with technical people such as Solutions Engineers, Forward Deployed Engineers, and other Software Developers.
You love coaching and developing people. You dedicate significant time to real-time feedback, pattern sharing, and skill development. Evening coaching sessions after customer engagements are where you thrive.
You have extraordinary listening skills and can anticipate customer needs multiple steps ahead. You identify patterns across accounts and translate them into actionable insights for your team.
You are systems-oriented and love building operational excellence. You implement processes, maintain quality standards, and ensure consistent execution without becoming bureaucratic.
You can engage with C-suite executives when needed, bringing operational insights and customer perspective to strategic conversations. You hold your own in technical discussions even if you lean on experts for deep technical details.
You have gravitas with experienced professionals. You have managed senior individual contributors and earn respect through performance and insight, not hierarchy.
You are commercially minded and understand that customer success drives revenue. You balance customer outcomes with business results and own revenue metrics.
You thrive in high-intensity, fast-moving environments where priorities shift and roles evolve. You commit fully and regularly work extended hours because you are energized by the mission.
You have a low-ego, high-output mindset and collaborate seamlessly across Sales, Product, Engineering, and executive leadership.
Competitive Salary + TBD Bonus
Paid Medical, Dental & Vision Insurance (for you and dependents)
4% 401(k) match
Equity
Flexible vacation, sick days & work-from-home days
Technology allowance (hardware, software, reading materials)
The opportunity to build and lead the operational engine of Customer Success at a company reshaping software development with AI
Beautiful office environment in Cambridge Crossing surrounded by other startups
Unlimited snacks, fizzy water, coffee, espresso, and everything you need to perform at your best
We move Blitzy fast: Time is our most precious asset. We move fast and fearlessly to innovate internally and deliver exceptional software to our clients. Hesitation is the enemy of momentum.
We have a championship mindset: We operate like a professional sports team—winning together by holding ourselves and each other to high standards, collaborating in-person, and staying mission-focused. We're 'everyday athletes' who value proper sleep and movement so we bring our best selves to work.
We have a passion for invention: We're inventors at heart. We start with best practices but push the frontier of what's possible through continuous innovation and iteration.
We work for the customer: We deliver outsized value and expand relationships into deep, meaningful partnerships. The customer comes first—which means saying no to transactional relationships so we can deliver immense value for the right partners.
Please ask yourself if you are ready for a challenge before applying. Startups are hard and constantly evolving. Your focus will change week-to-week. If that excites you — not concerns you — you're probably in the right place.
We will be in-person and highly collaborative. You'll have seasoned peers, but not all the answers — and that's part of the fun.
This is a 100% in-person role in Cambridge, MA. We are building something transformational and we do it together.
Sales
Cambridge, MA
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