Bonneville Labs is a flexible coworking and traditional lab space operator and developer optimized for a community of Bio-Doers, emerging biotechnology companies, community partners, and life sciences market leaders. Bonneville Labs believes that research and development organizations can innovate faster when their mind-share is freed up from operations to focus on discovery and product development. Bonneville Labs seeks to improve our world and lives by eliminating operational hurdles and reducing the cost of research and development for our member companies and allowing them to go forward, faster toward world changing discoveries and businesses.

Position Summary

The Community Associate will be an integral part of Bonneville Labs, positioned at the front desk and acting as a primary point of contact for members and visitors, they will often be seen as the face of the company. This position will be responsible for promoting and supporting a pleasant and welcoming space to provide a lasting first impression to guests of our facilities. 

What You’ll Do

• Provide office, administrative and operational support to the organization as a whole to include but not limited to:
• • Upkeep of facilities and decor to provide a tidy and pleasant environment
  • Supply ordering and inventory management
  • Communication liaison between inter-departments, members, external customers, partners and vendors
  • Coordinate and schedule staff meetings, events, and usage of conference rooms
  • Greet and provide assistance to staff, members, and guests both by phone and walk-ins
  • Coordinate and distribute mail and deliveries
  • Support onboarding/offboarding of members
  • Support executive team, lab operations and other departments as requested
  • Maintain records, spreadsheets, SOPs, and various other documents
• Support internal and external events through brainstorming, planning, organizing and executing 
• Establish and maintain a pleasant and cooperative working relationship with clients of Bonneville Labs
• Contribute to building company culture
• Crosstrain both inter-department and other sites to provide back-up support as required
• May be required to stay after-hours or work overtime as necessary (event clean-up, urgent facility cleanliness issues, etc.)
• Perform other duties as assigned
• Maintain compliance with all company policies and procedures

What You’ll Bring

• Self-starter who uses initiative and exercises sound independent judgment 
• Team-player who is willing to provide feedback and welcomes the input of co-workers
• Courteous, tactful, and have firmness in dealing with the public, evaluate alternative solutions and present recommendations
• Strong work ethic and positive attitude
• Desire to work as part of a team with a strong focus on client needs and customer service
• Excellent computer proficiency (MS Office - Word, Excel and Outlook)
• Organizational skills and the ability to manage projects effectively
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to exercise discretion and maintain confidentiality
• Analytical and detail-oriented
• Ability to prioritize
• Ability to work independently and to carry out assigned tasks to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Excellent customer service skills
• Creative out-of-the-box thinking

Your Work History will Include

• 2 years Administrative experience in a professional environment (construction, property management or similar preferred)
• Minimum of 1 year of experience in a customer service or customer facing role

Your Educational Background

• High school diploma or equivalent - required
• Bachelor's degree (or experience in lieu of education) - preferred

Other Requirements

• Travel: up to 25% for events and meetings within the Bay Area

About Bonneville Labs

Bonneville Labs is a flexible co-working and traditional lab space operator and developer optimized for a community of Bio-Doers, emerging biotechnology companies, community partners, and life sciences market leaders. Bonneville Labs believes that research and development organizations can innovate faster when their mindshare is freed up from operations to focus on discovery and product development. Bonneville Labs seeks to improve our world and lives by eliminating operational hurdles and reducing the cost of research and development for our member companies and allowing them to go forward, faster toward world changing discoveries and businesses. 

Perks Working with Bonneville Labs

• Annual Bonus Eligible
• 2 weeks accrued Vacation Time
• 2 weeks accrued Sick Leave
• 7 Holidays
• Competitive Medical, Dental, Vision and a variety of voluntary coverages and options (no waiting period)

Bonneville Labs is an equal opportunity employer that is committed to creating an inclusive employee experience for all regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. 

Please contact workhere@bonnevillelabs.com if you would like to request reasonable accommodation during the application or interviewing process.