About Bonusly

Bonusly helps your team improve engagement and adopt the behaviors that set them, and your organization, up for long-term success. We make employee recognition meaningful, habitual, and connected to what matters most—helping organizations build cultures where people want to stay and grow together. To learn more about working at Bonusly, check out our Un-Handbook: https://github.com/bonusly/un-handbook

About the Role

Bonusly is undertaking a full rip-and-replace migration from Gainsight into a new Customer Success Platform (CSP) or HubSpot Service Hub. We’re looking for an experienced CS Operations contractor who can balance strategy, technical execution, and project leadership.

This person will act as project manager, architect, and hands-on operator—owning scoping, data and process design, configuration, testing, and migration work. You’ll partner closely with RevOps, CS leadership, and cross-functional stakeholders to ensure a smooth transition with minimal disruption to our teams.

Location: Remote
Type: Contract (3 months, option to extend an additional 3 months)
Compensation: $75-$125/hour

What You’ll Own

• End-to-end project management of the Gainsight migration, including timeline, dependencies, risk management, and stakeholder communication
• System / data discovery: Document current-state workflows, objects, reports, playbooks, and automations
• Solution design: Recommend the future-state architecture within HubSpot or the chosen CSP
• Data model & schema design: Define tables, associations, and field mappings
• Migration execution: Lead data cleansing, ETL prep, QA, and validation
  Platform configuration: Build workflows, automations, health scoring, dashboards, playbooks, and reporting
  Integration oversight: Work with internal teams or contract developers to oversee integrations between CSP, HubSpot, Chargebee, product data, and other systems
  Cross-functional enablement: Provide documentation, training materials, and post-launch QA
• Reporting & analytics: Create dashboards and insights that help CS and leadership track adoption, risk, and customer outcome

Must-Have Experience

• 3–5+ years in Customer Success Operations or Revenue Operations
• Hands-on Gainsight admin/configuration experience (objects, Rules Engine, Journey Orchestrator, Scorecards)
• Proven project management experience running complex, multi-system migrations
• Integration experience (iPaaS tools, API-based workflows, product data pipelines, Chargebee, CRM, etc.)
  Strong understanding of CS workflows, lifecycle management, and health scoring models
• Ability to work independently, manage timelines, and communicate clearly with both technical and non-technical stakeholders

Nice to Have

• Experience with ChurnZero, HubSpot Service Hub, or other CSPs
• Intercom configuration experience
• SQL proficiency for data manipulation and QA
  Familiarity with SaaS customer lifecycle processes (renewals, expansion, onboarding)

Who Will Be Successful

Someone who:

• Balances strategic thinking with hands-on execution
• Can run a structured project while also doing the configuration work themselves
• Knows data models and CS operations deeply enough to design for long-term scalability
• Is comfortable guiding stakeholders and making recommendations grounded in efficiency and impact
• Can move quickly while keeping quality high