About Bound

We believe an athletic director's job is one of the most critical in a community: to shape the lives and experiences of student-athletes. But as we listened, we learned that with dwindling budgets and growing responsibilities, they’ve had no choice but to spend more time managing logistics than leading their teams and programs. After countless conversations, we gained a deep understanding of their challenges, from handling transactions to managing schedules and tracking results.

This insight was the catalyst for Bound. We created an all-in-one platform to give ADs back their time. With our OneSchedule Technology at its core, our platform integrates essential tools like Activity Registration, Tickets and Passes, and 20+ additional solutions. Today, Bound empowers schools across the country to manage every aspect of their athletics and activities, all within a single, unified solution.

We're not just a software company; we are a team made up of former athletic directors, administrators, coaches, parents, and fans. We all share one core belief: in the power of youth sports and activities to positively impact communities and the people who live in them.

About the Role

We’re looking for a Product Ops / Technical Writer to help the product team operate more effectively and ensure our users have clear, helpful documentation. You’ll sit at the intersection of Product, Engineering, and Customer Success — keeping processes running smoothly, maintaining internal and external knowledge bases, and writing the content that helps athletic directors, coaches, and families get the most out of Bound. This role can start as an internship with a clear path to full-time for the right candidate.

Key Responsibilities

• Write, edit, and maintain user-facing documentation including help articles, release notes, FAQs, and onboarding guides
• Create and manage internal product documentation — process guides, feature specs, decision logs, and playbooks
• Support product launch readiness by coordinating release communications across Product, Engineering, Customer Success, and Sales
• Help streamline product team workflows — managing backlogs, tracking OKRs, maintaining roadmap artifacts, and organizing product rituals (standups, retros, planning)
• Build and maintain templates, dashboards, and tools that help the product team move faster
• Translate technical concepts into clear, accessible language for non-technical audiences (school administrators, parents, coaches)
• Gather and organize user feedback from support tickets, NPS surveys, and feature requests to inform product decisions

Required Qualifications

• Strong writing and editing skills with an eye for clarity, structure, and tone
• Ability to understand technical concepts and translate them for a general audience
• AI-first mindset — you’re excited to use AI tools like Claude, ChatGPT, and Gemini to streamline documentation, draft content, organize information, and improve team workflows
• Organized and detail-oriented — you can manage multiple workstreams without dropping the ball
• Comfortable with tools like Notion, Confluence, Jira, or similar project management and documentation platforms
• Self-starter mentality — you’ll identify gaps and propose improvements, not just execute tasks
• Interest in product management, operations, or technical communication as a career path
• Bonus: experience in education, school administration, or SaaS environments
• Bonus: familiarity with product analytics tools, API documentation, or content management systems

Work Hours & Flexibility

Bound does not operate on a traditional “routine” workweek. When work needs to be done, we collaborate to get it done — whether that’s in the morning, afternoon, evening, or occasionally on weekends.

At the same time, Bound supports flexibility for personal needs, family events, appointments, and time to recharge. Employees are trusted to manage their schedules while meeting deadlines and delivering high‑quality work.

Work Location

Bound supports remote and hybrid work. Some roles may require on‑site presence depending on team needs and responsibilities. Location expectations for this role: Ames, IA / Hybrid (potential to be remote)

Why Join Bound?

Bound Core Values:

• Moments Matter – We work for moment creators.
• Hands On. Hands In. – We live these problems and live to solve them.
• You Are Unusual – Everyone was given remarkable gifts. We want to see those in action.
• We Figure It Out – We don’t dwell on a problem or issue, we work together and figure it out.
• Learn It Alls – We are learn it alls, not know it alls

Benefits:

• Flexible work hours
• Flexible time off / PTO as needed
• 11 Holidays annually
• Retirement savings - up to 3% match
• Medical, dental and vision with employer contribution

Bound is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.  Bound is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation during the application or interview process, please contact us.