Brainrider is a marketing and creative agency with teams in Menlo Park/San Francisco, Los Angeles, Seattle, New York City, London, and Toronto. We work with ambitious marketers, in-house creative teams, and internal agencies to do more, by filling capability and capacity gaps and enabling them to execute their marketing and creative at scale.  

We believe collaboration is at its best when we feel at home, so we work as a team — plain and simple. Whether we’re brainstorming better marketing ideas for our clients, or pushing the gas to meet a tight deadline, it all happens with adaptability, optimism, and teamwork. 

Are you our next team member?

The Role

Job Title: Advertising Operations Specialist

Length: 3 months

Estimated Start: December 2024

Remote

Brainrider is looking for an Advertising Operations Specialist to join our client embedded team. As the Advertising Operations Specialist you will partner with internal Customer Immersion team members, providing operational execution support to help project manage client immersion requests for managed and unmanaged advertisers - maintianing quality and efficiency throughout the end-to-end immersion process. You will be responsible for recruiting research participants for user experience studies and guiding them through the process. Studies you will recruit for include onsite visits, remote studies via the web and offsite studies in the U.S. and abroad.

As our ideal candidate you will have a strong background in advertising effectiveness and project management, along with a natural curiosity to understand how things work. You are passionate, analytically minded, a great communicator, and able to partner with other cross-functional teams.

What you'll do

• Own immersion operational execution in coordination with internal teams supporting workflows such as, email outreach, scheduling, and performance tracking across multiple projects
• Monitor and troubleshoot progress and performance of immersions to ensure overall program quality and consistency
• Triage incoming requests, utilizing technology, superior customer service and judgment - responding within a timely manner and working one on one in real time
• Gather learnings and insights for: internal teams to help further develop and evolve our products and the clients advertising partners to help them achieve their marketing objectives
• Actively participate, collaborate, and add value to weekly training and operational meetings - quickly implement new practices
• Identify tool and process efficiency gains with an analytical perspective

What you'll bring

• Bachelors Degree in advertising, marketing or related field preferred
• 2+ years of experience within the advertising ecosystem and a thorough understanding of major success metrics
• 2+ years of experience managing client facing communications concerning Favebook Ads Manager/campaign set-up per internal direction
• Experience with Salesforce, including Salesforce Marketing Cloud Email Studio for participant outreach
• Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software
• Experience in working on research studies (inbound feedback, A/B testing, surveys, interviews)
• Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality
• Proven ability to manage multiple projects and work in a high-performance team environment

Bonus

• Previous tech experience

Additional Information

We offer competitive salaries, paid vacation, work from home (WFH) support and set-up assistance, and a wide variety of other great perks!

The fine print:

• Please include current resume and cover letter, as we would like to learn more about you and your experience
• Candidates selected for next steps will be contacted
• You can learn more about working with us at Brainrider Careers

Brainrider is a place where everyone can do their best work and be themselves. We work as a team, plain and simple. We respect and value the unique characteristics, skills, and experiences of everyone, and support and champion each other to be the best we can be — for ourselves, our team, and our clients. We recognize that a diverse and inclusive workplace leads to better ideas, better solutions, and better results. And we’re here for that — and for you. We #ridetogether.

Relocation and sponsorship are not provided.