Brainrider is a marketing and creative agency with teams in Menlo Park/San Francisco, Los Angeles, Seattle, New York City, London, and Toronto. We work with ambitious marketers, in-house creative teams, and internal agencies to do more, by filling capability and capacity gaps and enabling them to execute their marketing and creative at scale.  

We believe collaboration is at its best when we feel at home, so we work as a team — plain and simple. Whether we’re brainstorming better marketing ideas for our clients, or pushing the gas to meet a tight deadline, it all happens with adaptability, optimism, and teamwork. 

Are you our next team member?

The Role

Brainrider is seeking an analytical and detail-oriented Marketing Solutions Analyst to join our client’s Business Marketing Technology (Biz Martech) team. As a member of the Martech Platforms team, you will play a key role in ensuring smooth operation of our client’s platform reliability and issue processes, enabling their marketing org to deliver high performing marketing campaigns at scale. You will provide analytical support, reporting, and documentation as well as conduct regular campaign health monitoring.

What you'll do

• Analytical Support: Provide trend analysis of flagged campaign and platform issues, and analyze daily campaign health data 
• Issue Management: Support ongoing efforts to triage and resolve open issues related to the MarTech platforms, escalating problems to higher-level support as necessary.
• Stakeholder Support: Provide exceptional communication to stakeholders, ensuring their concerns are addressed promptly and effectively. Maintain a high level of customer satisfaction by delivering clear and concise communication.
• Documentation and Training: Assist in updating and maintaining comprehensive documentation and training materials to support stakeholders in using MarTech platforms effectively. Identify gaps in existing documentation and work with the team to address them.
• Monitoring and Reporting: Utilize monitoring tools to proactively identify potential issues and trends. Provide regular reports on issue resolution metrics and stakeholder feedback to inform continuous improvement efforts.

What you'll bring

• BA/BS degree in economics, statistics, computer science, or other quantitative field preferred
• Experience with marketing technology platforms and tools, such as Salesforce Marketing Cloud (SFMC), Salesforce Data Cloud (SFDC) and Knak, is preferred.
• Proficiency with various marketing automation technology
• 3+ years of experience in a Martech operations role 
• Experience operating independently, a self-starter being detail-oriented, and delivering results in a highly organized manner
• Familiarity with process improvement methodologies and a proactive approach to identifying and implementing solutions.
• Analytical and critical thinking skills to work through complex problems
• Strong working knowledge of Google Suite and basic spreadsheet analysis (formulas, Pivot tables, etc.)
• Proven cross-functional collaborator with stakeholder management skills
• Creative thinker with proven ability to innovate, mitigate risk and be resourceful in turning plans and concepts into reality
• Strong written communication skills with the ability to translate complex concepts into simple, easy-to-understand language
• Ability to work cross-functionally and across time zones, and "roll-up the sleeves" in order to accomplish all necessary tasks
• Ability to adapt and optimize workflows based on new learnings

Additional Information

We offer competitive salaries, paid vacation, work from home (WFH) support and set-up assistance, and a wide variety of other great perks!

The fine print:

• Please include current resume and cover letter as we would like to learn more about you and your experience
• Candidates selected for next steps will be contacted
• You can learn more about working with us at Brainrider Careers

Brainrider is a place where everyone can do their best work and be themselves. We work as a team, plain and simple. We respect and value the unique characteristics, skills, and experiences of everyone, and support and champion each other to be the best we can be — for ourselves, our team, and our clients. We recognize that a diverse and inclusive workplace leads to better ideas, better solutions, and better results. And we’re here for that — and for you. We #ridetogether.

Relocation and sponsorship are not provided.