About Bridger Photonics, Inc.

Bridger Photonics is a technology company making a global impact on emissions reduction. Built on the foundation of our cutting-edge aerial methane detection technology, we provide industry-leading data and analytics that empower companies to reduce emissions efficiently and strategically. As we continue to expand our solutions, we remain committed to making emissions detection simple, scalable, and impactful.

Headquartered in Montana, our technology was first introduced in the USA where we quickly became a leader in methane emissions management. These results have allowed us to rapidly scale internationally. We’re a fast-growing team of innovators—from engineers and scientists to business and operations experts—dedicated to solving complex challenges. If you’re looking to apply your talents to work that enables companies making a difference, join us in shaping the future of emissions reduction.

About the role

The Customer Insights Analyst reports directly to the Director of Customer Success and Insights and serves as a dedicated, customer-first analytical leader within the Customer Success organization. This role exists to serve customers at the pace of their business and ours.

The Customer Insights Analyst is fully dedicated to responding to customer needs, anticipating upcoming deliverables, and building the tools and analytical infrastructure that enable rapid action. This role prioritizes customer responsiveness to customer business drivers with subject matter expertise and technical rigor.

The Analyst partners closely with Customer Success Managers and engages directly with customers to clarify analytical needs, translate business objectives into actionable insight, deliver executive-ready outputs, and proactively prepare for business reviews and data debriefs.

What you'll do

This role operates under a clear priority structure. The following three priorities will guide the ideal candidate’s daily workflow:

1. Rapid Response to Customer Needs

Respond quickly and clearly to customer questions, requests, and analytical needs.

· Engage directly with customers to clarify intent and urgency.

· Deliver actionable analysis at the speed required by the account.

· Maintain technical rigor while avoiding methodological impediments to delivering analyses that address key business drivers and questions.

· Operate with a bias toward responsiveness and practical impact.

2. Proactive Preparation for Upcoming Business Reviews and Data Debriefs

Anticipate customer milestones weeks or months in advance.

· Prepare data and analyses ahead of scheduled reviews.

· Examine sustainability reports and other public materials to understand evolving customer priorities both within and across customers.

· Identify likely executive questions before they are asked.

· Equip CSMs with insight-driven materials that strengthen strategic conversations.

3. Build Scalable Tools and Systems

Develop reusable analytical resources that support customer-specific and cross-customer analyses.

· Convert recurring ad hoc requests into standardized frameworks.

· Build infrastructure that reduces friction and increases analytical velocity.

· Enable rapid-response reporting and executive-level insight delivery.

Core Responsibilities

Customer Discovery & Analytical Translation

Engage directly with customers to understand business objectives, regulatory pressures, operational constraints, financial implications, and strategic sustainability commitments.

Translate customer needs into structured analytical approaches that connect emissions data to operational and economic outcomes.

Executive-Ready Communication

Package insights into clear visualizations and executive-ready materials that translate technical findings into business outcomes.

Present directly to customers with confidence and authority.

Cross-Functional Alignment

Partner closely with Customer Success Managers, Business Development, Product, and Engineering to ensure customer patterns inform product evolution.

Qualifications

• 3–5 years in analytics, consulting, business intelligence, or customer-facing analytical roles.
• Demonstrated ability to operate in fast-paced, externally facing environments.
• Strong problem structuring and executive communication skills.
• Experience building reusable analytical frameworks and datasets.
• Proficiency in SQL, Python, Tableau/Power BI, MatLab, or equivalent tools.
• Comfortable engaging directly with customers.
• Ability to balance rigor with speed.
• Travel expectation: up to 15%.