Brightside Health delivers life-saving virtual mental healthcare to everyone who needs it. We are powered by proprietary AI, purpose-built technology, a world-class clinician network, and a care model that rivals the best of in-person treatment. When combined with precision psychiatry and leading-edge therapeutic techniques, we’re able to improve outcomes for those with mild-to-severe clinical depression, anxiety, and other mood disorders. Our innovative approach has earned recognition from leading publications such as Healthline, Fortune, and Forbes, naming us 'Best for Crisis Care,' 'Most Comprehensive,' and 'Best Online Therapy for Anxiety and Depression.'

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. Indeed named us the top remote company to work for in 2024. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We are looking for an experienced Director, Revenue Cycle Management to lead Brightside’s RCM function, reporting directly to the Senior Director, Finance. In this role, you will be responsible for overseeing end-to-end revenue processes, including billing, eligibility, and vendor management, while driving revenue integrity, optimizing workflows, and implementing automation to reduce denials and maximize revenue capture.

You will partner closely with Finance, Product, Engineering, Data, Clinical, Commercial, and Operations teams to align revenue cycle strategy with business goals and ensure efficiency, compliance, and financial performance. Ultimately, this role will own the financial health of the revenue cycle, identifying trends, improving payer relationships, and building scalable, high-performing operations that support Brightside’s continued growth

This role is ideal for someone with telehealth and mental health RCM experience, who thrives in ambiguity and is energized by building from the ground up.

What you’ll be doing as Director, Revenue Cycle Management:

Revenue Cycle Strategy & Leadership

• Build and execute a proactive RCM strategy that optimizes revenue capture, prevents denials before they happen, and positions Brightside for scalable growth
• Lead, develop, and mentor a team of ~15 across billing and eligibility—creating clarity, structure, and momentum through change
• Proactively assess risks and gaps in the revenue cycle, and surface areas for automation, standardization, or redesign
• Define, track, and act on core KPIs (e.g., A/R aging, denial rates, collection efficiency, clean claim rate) to stay ahead of revenue and operational challenges
• Stay ahead of industry shifts—applying payer trends and policy changes to adjust strategy before issues arise

 Cross-Functional Collaboration

• Partner proactively across Finance, Clinical, Compliance, Operations, Product, and Data to align RCM with broader business priorities
• Serve as the go-to subject matter expert for telehealth billing and reimbursement—bringing a forward-looking lens to system design and policy discussions
• Collaborate with Product and Engineering to identify future needs and shape internal tooling to support a more agile and efficient RCM infrastructure

Billing, Coding & Compliance

• Own and optimize the full revenue cycle for all service lines (therapy, psychiatry, IOP)—including billing, coding, eligibility, and collections
• Lead a proactive claims management strategy: ensure timely, accurate submissions and anticipate potential issues before they impact cash flow
• Monitor and apply regulatory and payer policy updates in real time—especially across behavioral health, Medicare, Medicaid, and commercial payers
• Partner with Compliance, Quality, and Clinical teams to maintain documentation readiness and a proactive audit posture

Process Improvement & Technology

• Identify process bottlenecks early and implement forward-thinking, scalable solutions to drive speed, accuracy, and transparency
• Leverage platforms like Candid, Adonis, or similar modern tools to streamline workflows and prevent errors
• Work closely with the Data team to uncover trends, detect shifts in revenue behavior, and support strategic forecasting
• Act as a proactive partner to technical teams—translating future RCM needs into product and system requirements

Requirements: 

• 7+ years of progressive RCM experience, including at least 3 years in a leadership role managing multi-functional teams
• Deep understanding of telehealth and behavioral health billing (preferred: IOP, outpatient)
• Experience in startups or high-growth environments
• Strong knowledge of CPT coding, payer requirements, and the full claims lifecycle
• Proven success managing outsourced teams, including offshore teams.
• Experience utilizing modernized billing and EHR platforms such as Candid, Adonis, Elation.
• Intermediate to advanced Excel (pivot tables, trends, reconciliation)
• Comfortable serving as the RCM SME in cross-functional system conversations
• Experience leading change and guiding teams through transition

What Success Looks Like

• Reduction in denial rates and increase in first-pass claim acceptance.
• Decreased days in A/R and improved cash flow performance.
• Improved billing accuracy and compliance with payer requirements.
• Effective collaboration with internal teams, data analysts, and product managers to optimize reimbursement, streamline workflows, and enhance automation.

Benefits:

• Competitive compensation, including salary plus equity if desired as part of package
• Fully paid for comprehensive health care (medical, dental, vision)
• Pet Insurance 
• Life Insurance & Short / Long Term Disability 
• Unlimited PTO & Sick Leave
• Parental Leave  
• 401k Plan 
• Work remotely with flexible hours
• Additional memberships and perks

Work Environment & Culture

At Brightside Health, you’ll join a fully remote, mission-driven team that values flexibility and impact. You’ll collaborate with professionals across engineering, product, and clinical teams, all dedicated to transforming mental healthcare. Our culture fosters continuous learning, empathy, and cross-functional collaboration.

We celebrate diversity and are committed to equal employment opportunities based on merit, competence, and performance. Research shows that underrepresented groups often apply only if they meet 100% of the listed criteria—we encourage women, people of color, and LGBTQ+ job seekers to apply even if they don’t check every box.

Compensation & Hiring Commitment

Final offers are determined by multiple factors, including location, experience, and expertise. If you have questions about compensation bands, please ask your recruiter.

At Brightside, we recognize that building life-changing technology for mental health is both a responsibility and a privilege. We set high standards while ensuring every team member is valued, trusted, and empowered in an environment driven by inclusion and impact.