About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

POSITION SUMMARY

Broadvoice is looking for a Software Engineer (AI) to support the development of AI-powered features that improve both our internal processes and customer-facing products. This role is ideal for someone eager to grow their skills in applied AI, experiment with Large Language Models (LLMs), and collaborate closely with engineering and product teams to bring new ideas to life.

KEY RESPONSIBILITIES

• Assist in building and integrating AI solutions (e.g., chatbots, intelligent assistants, knowledge retrieval tools) into Broadvoice’s products.
• Experiment with LLMs (e.g., OpenAI, Anthropic, Llama) to identify practical use cases for automation and customer experience.
• Apply prompt engineering techniques and basic fine-tuning to improve model outputs.
• Work with APIs, web services, and databases to connect AI features with existing systems.
• Collaborate with senior engineers to implement AI solutions in scalable, production-ready environments.
• Stay curious about new AI trends and tools, and share learnings with the team.

QUALIFICATIONS

• Bachelor’s in Computer Science, Data Science, or related field (or equivalent practical experience).
• Some experience (professional, academic, or personal projects) with LLMs, NLP, or machine learning.
• Proficiency in Python or JavaScript/TypeScript, and ability to work with APIs.
• Familiarity with cloud services (AWS, Azure, GCP) or willingness to learn.
• Knowledge of databases and data structures; exposure to vector databases (nice to have).
• Strong problem-solving skills and eagerness to learn in a fast-moving environment.
• Good communication and collaboration skills.

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.