About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

POSITION SUMMARY

Are you passionate about creating meaningful connections? Well, we are, too. In fact, we are committed to finding new ways to help people connect with what’s important to them. It starts with the connections we create with each other. Those relationships fuel the innovative tools we build for our partners and customers.

Broadvoice is looking for an experienced Service Coordinator to join our growing team. In this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. You will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execution to fulfillment of services. Responsibilities include but are not limited to product verification, services configuration, management of order movement within order/provisioning management systems, Customer/Vendor/Partner communications, organization of internal teams associated with order processing, manage escalations, and effectively schedule all deliverables for a successful customer onboarding. Broadvoice’s primary service offerings include VoIP, Data, & Internet. This position requires a strong independent work ethic, proficient time management skills, and the ability to multitask in a dynamic work environment

This role will support our US based clients and English language proficiency is required. 

KEY RESPONSIBILITIES

• Utilizing Salesforce, analyze order documentation for thoroughness and accuracy, confirming that all required documentation is available. Identify and communicate to sales any missing information before processing.
• Act as the central point of contact for the client and Partner in all aspects of the implementation lifecycle including, but not limited to: order review and verification, design call scheduling and management, service installation scheduling and coordination, and client and Partner communication of milestones and important dates.
• Collaborate with the Install Team to schedule and coordinate the Site Survey and installation. Communicate any interview results, challenges, and updates that need to happen prior to installation with the client and/or Partner.
• Schedule, coordinate, and perform the design call with the client, to develop the line configuration, builds, and call flow.
• Proactively communicate any and all installation milestones and firm order commitment (FOC) dates.
• Verify that all the implementation milestones have been met prior to installation and effectively communicate and coordinate the install date with all required parties.
• After activation, review the first bill with the client. • Monitor port requests from inception to completion • Perform other duties as assigned.

QUALIFICATIONS

• Strong organizational skills (time management, prioritization, etc.)
• Experience with CRM systems, preferably Salesforce
• Experience using MS Office tools; technically savvy
• Project management experience (PMP certified a plus!)
• A track record of problem-solving and managing multiple tasks while paying close attention to detail
• Ability to think on your feet and solve escalations on the fly
• Exceptional verbal and written communication skills
• Familiarity with the telecommunications industry and a B2B SaaS business model (a plus!)

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.