About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

POSITION SUMMARY

We are seeking a dynamic and strategic Director of Strategic Partnerships to lead the development and expansion of our TSD partner ecosystem. This leader will be responsible for identifying, negotiating, and managing high-impact partnerships that drive revenue growth, market expansion, and customer value. This is a highly visible, cross-functional role that requires strategic thinking, relationship-building expertise, and strong business acumen.

KEY RESPONSIBILITIES

• Build and Manage TSD Partner Relationships: Identify, engage, and grow relationships with key technology, channel, and strategic partners that align with Broadvoice’s go-to-market and product strategy.
• Develop and Execute Partnership Strategy: Define and execute a comprehensive strategic partnerships roadmap that supports company growth and revenue objectives.
• Collaborate Cross-Functionally: Work closely with Product, Marketing, Sales, and Customer Success teams to ensure partnership initiatives are integrated into core business operations and deliver measurable value.
• Negotiate Deals: Lead deal structuring and contract negotiations to ensure favorable outcomes for Broadvoice while fostering win-win relationships.
• Measure Impact: Establish KPIs and track performance of partnerships to ensure alignment with strategic goals. Provide regular reporting and insights to executive leadership.
• Market Intelligence: Stay current on industry trends, competitive landscape, and emerging technologies to identify new partnership opportunities and maintain a competitive edge.

QUALIFICATIONS

• 7+ years of experience in business development, partnerships, or strategic alliances within SaaS, telecom, or technology sectors.
• Proven track record of building and scaling strategic partnerships that generate significant business impact.
• Strong understanding of unified communications, contact center solutions, or related technologies.
• Exceptional negotiation, communication, and interpersonal skills.
• Ability to think strategically and execute tactically in a fast-paced, growth environment.
• Experience working in a matrixed, cross-functional environment.
• Bachelor’s degree in business, Marketing, or a related field; MBA preferred.

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.