About BuildPass

BuildPass is a venture-backed SaaS organisation on a mission to innovate within the construction industry. We've developed a comprehensive construction site operations platform that brings together Builders, Subcontractors, and Workers with the goal of delivering safer and more productive construction sites.

The BuildPass team comes from diverse backgrounds and skillsets. Never worn a hard hat or set foot on a construction site? Don't worry! Industry knowledge can be taught. We care more about your ambition to learn and desire to join a high-performing team than your familiarity with steel-cap boots, on-site schedules and OSHA guidelines.

The Role

We're customer-focused company at our core. We're proud of what we have built, but our true north is always our customer's satisfaction.

As our first US-based Customer Success hire, you will play a pivotal role. Supporting our customers from onboarding through to implementation, and ultimately, success.

This position offers the unique opportunity to shape BuildPass's customer experience in North America from the ground up. You'll work from our Austin satellite office alongside other US-based team members while collaborating with our Australian headquarters.

Key Responsibilities

• You will be one of the first points of contact for our customers, answering calls and responding to live chats
• Resolving customer problems swiftly and efficiently and reporting technical issues to our product team
• Train remote support staff to ensure consistent customer support
• Create training videos for both internal and external use
• Support the sales team by making check-in calls to trial users and managing Hubspot deals
• Assist the customer success team with analyzing product usage and other tasks

About You

• An Early Bird - comfortable with construction start times
• Tech Savvy - has good technical skills and enjoys learning new tools
• Problem Solver - can tackle customer queries efficiently
• Articulate - friendly and confident over the phone
• Proactive - shows initiative, not just task-driven
• Product Guru - quickly becomes an expert in our product
• Interested in AI and automation - working lean to try do more with less

BuildPass working life:

• We are a Hybrid Work Environment - work for home, and the office for 2-3 days per week
• 1 Days of bonus wellbeing leave every quarter to ensure you’re looking after you.
• We highly encourage personal development and are open to supporting this growth.
• We offer USD$100 per month to put to use for Gym, Health & Wellbeing
• We offer Medical (Fully Covered), Dental and vision.

Data shows that 26% of woman are unlikely to apply for a job if they don’t have all the skills listed, compared to 12% of men. Think you’d ace this job but don’t tick every box? We’d love to hear from you!