About Gravity/Galxe

Gravity is a Layer 1 blockchain designed for mass adoption and an omnichain future. With over 90 million monthly transactions across 34+ supported chains, Gravity puts the user experience first. Its approach abstracts the technical complexities of multichain interactions, integrating advanced technologies like Zero-Knowledge Proofs, state-of-the-art consensus mechanisms, and restaking-powered architecture to ensure high performance, enhanced security, and cost efficiency. Gravity serves the 22 million users in Galxe’s ecosystem, delivering a seamless and inviting experience to web3’s largest onchain distribution network.

Galxe is a decentralized super app and web3’s largest onchain distribution platform. Through its robust infrastructure and product suite of modular AI, digital identity, and blockchain solutions — Quest, Passport, Score, Compass, and Alva — Galxe supports the development of advanced, user-friendly applications with an emphasis on web3 exploration and self-sovereign digital identity management. With over 30 million unique users, Galxe has propelled the growth of industry leaders like Arbitrum, Base, Optimism and over 6,000 other partners with reward-based loyalty programs.

Homepage: https://galxe.com/
Twitter：https://twitter.com/Galxe
Discord：https://discord.com/invite/galxe

Job Description:

• Resolve and respond to customer enquiries by providing accurate information, escalating issues to appropriate teams when necessary, and following up to ensure customer satisfaction.
• Collaborate with other teams to ensure a seamless client experience.
• Create and update user guides, manuals, tutorials, and other instructional materials to assist customers in using the product or service.
• Work with product development teams to understand new features and updates and incorporate them into the guides.
• Analyze customer feedback and usage data to improve the guides.
• Define processes for customer support, including escalation procedures, response time targets, and quality standards.
• Monitor and analyze customer support metrics to identify areas for improvement.

Requirements:

• Knowledge of customer support software and tools, including help desk systems, ticketing software, and live chat.
• Strong communication and writing skills, with the ability to explain complex information clearly.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently, take ownership of projects, and manage multiple projects simultaneously.
• Strong adaptability to changes in project scope or timeline.
• Proficiency in English, with additional languages considered a significant advantage.
• Experience with Zendesk, Intercom, Notion and Slack is essential.
• Proven ability to take initiative and formulate actionable steps.
• Ability to work independently and as part of a team.
• Comfortable presenting information and findings on a weekly basis
• At least 1-2 years of experience in a technology company or a startup is preferred (for pace and expectations)