About Buxton

Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. With our recent acquisition of Elevar, a dynamic conversion tracking solution for fast-scaling e-Commerce brands, together we create an omni-channel powerhouse, and aim to provide data-driven insights and shape the future of customer engagement across all channels.

About the role

Buxton is seeking a proactive, results-driven Customer Success Manager (CSM) to help customers maximize value from our analytics and software solutions. This role is about execution, impact, and ownership, you anticipate challenges, tackle them head-on, and drive measurable outcomes.

You’ll own a portfolio of customers, ensuring adoption, retention, and growth while acting as a strategic advisor. This isn’t a passive role; we need someone with a bias toward action, who thrives in fast-paced environments, solves problems with urgency, and continuously seeks improvement.

Where you'll work

This is a remote-friendly role with flexibility to work from home. Ideal candidates are located in Central or Eastern Time Zone, with occasional travel to Dallas-Fort Worth, TX. Candidates outside this area will be considered for the right fit.

Key Responsibilities

• Onboarding and Adoption - Ensure customers fully onboarded and enabled to leverage Buxton’s platform to achieve business their business objectives.
• Retention & Expansion - Monitor engagement, proactively mitigate churn risks, identify and execute upsell opportunities.
• Strategic Customer Engagement - Build strong relationships with key customer stakeholders, providing insights and actionable recommendations.
• Problem Solving & Execution - Own challenges, streamline workflows, and deliver fast, tangible results.
• Cross-Functional Collaboration - Partner with Analytics, Product, and Support teams to improve the customer experience and inform product evolution.

What We’re Looking For

• At least 4 years of experience in customer success or strategic account management in the SaaS Industry.
• Bias toward action - proactive, solution-oriented, and accountable.
• Strong analytical mindset - able to assess customer needs and drive meaningful improvements.
• Excellent communication skills - persuasive, strategic, and clear.
• Proficiency in Microsoft Suite (especially Excel); experience with CRMs (Salesforce preferred), experience with a customer success platform (CSPs like ChurnZero) and analytics tools are a must.

Expectations for Success

Within the first few weeks, you will:

• Engage with your customers and assess their current use of the platform.
• Identify risks and opportunities, then execute a plan to drive adoption and retention.
• Deliver immediate, measurable impact by optimizing engagement and reducing churn.
• If you’re looking for a high-ownership role where you can move fast, drive impact, and create real change, let’s talk!

Benefits & Perks (Buxton)

Taking care of our employees and their loved ones is foundational to who we are. We believe in providing best-in-class benefits that are comprehensive, flexible, and accessible. As our most valuable asset, our employees deserve benefits that support and empower them.

The Buxton Experience

• Competitive Total Rewards Package
• Culture of Collaboration & Transparency
• Flexible Time Off
• Comprehensive Wellness Benefits and Supplemental Benefits
• Wealth-Building Benefits with Company Match
• Purpose-Driven Culture
• Growth Without Boundaries

Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders.

Compensation

The Targeted Base Salary Range for candidates located in the U.S. is $75,000 to $85,000.

Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base. Depending on the position offered, other forms of compensation in addition to base pay may be provided as part of a total compensation package, including eligibility to participate in a bonus plan.

For even more career opportunities, visit https://apply.workable.com/elevar/.

Our commitment to diversity

At Buxton, we believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels valued and empowered to bring their authentic selves to work. We value an environment of belonging, where diverse perspectives are celebrated, and each individual has the support and resources to thrive.

EEO statement

Buxton is committed to a diverse and inclusive workplace. Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.