About Cadencia

Join Cadencia—a dynamic, forward-thinking company that connects top-tier professionals in Mexico with leading U.S. and Canadian clients. Since 2021, we’ve built a reputation for excellence in roles like accounting, project management, and administrative support. With options for remote and in-office work, we offer a supportive environment where innovation, teamwork, and career growth are at the core. Enjoy competitive pay, great benefits, profit-sharing, and the chance to make a real impact. At Cadencia, your talent is valued, your growth is prioritized, and your work truly matters

About the Role
We're looking for a detail-oriented and proactive professional Collections Specialist to join our Finance Operations team. In this role, you’ll play a key part in ensuring the accuracy of customer contracts, supporting our billing system migration, and improving overall accounts receivable processes. This position requires strong collaboration with internal teams and a sharp eye for identifying and resolving inconsistencies before they become issues. If you thrive in fast-paced environments, have a knack for documentation and cross-functional coordination, and are eager to deepen your knowledge in collections and billing workflows, we’d love to meet you.

What You’ll Do

• Customer Contract Validation: Carefully review customer agreements to ensure complete accuracy, including client details, lease/sale terms, serial numbers, dates, and payment conditions.
• Billing System Migration Support: Assist in the collection, validation, and input of key data (financials, contract history, and payment records) during the transition to a new billing platform.
• Training in Collections Processes: Participate in ongoing training to understand effective collections strategies and tools, with a focus on client communication and dispute resolution.
• Cross-Functional Coordination: Work closely with sales, billing, and customer service teams to resolve contract discrepancies and maintain consistent documentation.
• Digital Record Management: Help organize, archive, and maintain digital records for customer contracts and validation documentation in line with audit requirements.
• Active Account Reviews: Analyze current accounts for potential issues before the collections process begins, taking a preventative and customer-centric approach.
• Policy & Compliance Adherence: Ensure all work complies with internal standards for accuracy, documentation, and regulatory alignment.

What You Bring

• Experience in contract administration, billing, or accounts receivable is a plus
• Excellent attention to detail and organizational skills
• Strong communication and teamwork capabilities
• Proficiency with digital tools and document management systems
• A learning mindset and readiness to engage in continuous training

What we Offer

• Competitive Salary
• Food Coupons
• Health Insurance
• Above-the-law Benefits
• Opportunities to work with automation tools and cross-functional teams
• A collaborative and flexible work environment