Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.

We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. 

We're looking for a motivated and dedicated Strategic Accounts Manager to join our team. If you are passionate about account management and thrive in a customer-centric environment, we want you to be part of our journey. As a Strategic Accounts Manager at Campspot, you will play a pivotal role in nurturing and growing our most important customer relationships. You will be responsible for understanding our customers' unique needs, ensuring their satisfaction, and driving revenue growth. Your strategic thinking and relationship-building skills will be instrumental in helping Campspot achieve its goals.

Key Responsibilities:

• Account Management:
• • Serve as the primary point of contact for our strategic customers.
  • Develop a deep understanding of each customer's business, goals, and challenges.
  • Build and maintain strong, long-lasting relationships with key stakeholders.
• Customer Satisfaction:
• • Proactively address customer inquiries, issues, and concerns.
  • Collaborate with cross-functional teams to deliver exceptional service and support.
  • Conduct regular check-ins and schedule periodic business and annual reviews to ensure customer satisfaction.
• Revenue Growth:
• • Identify opportunities for upselling and cross-selling Campspot's products and services.
  • Develop and execute account-specific growth strategies.
  • Meet or exceed revenue targets and KPIs for assigned accounts.
• Strategic Planning:
• • Work with customers to create and execute strategic plans that align with their business objectives.
  • Provide insights and recommendations to improve the customer experience and drive success.
• Data Analysis and Reporting:
• • Monitor customer account performance and analyze usage data.
  • Prepare and present reports on key account metrics and trends.
  • Use data-driven insights to identify areas for improvement and optimization.
• Customer Onboarding:
• • Welcome new customers and ensure a smooth onboarding process.
  • Complete park setup, data migration, and other implementation tasks
  • Provide product/service demonstrations and training to new customers.
  • Address any initial inquiries or concerns promptly.

Qualifications:

• Excellent communication and negotiation skills.
• Strong problem-solving abilities and a proactive, customer-centric mindset.
• Proficiency in CRM software and data analysis tools.
• Willingness to travel occasionally for in-person meetings with key customers.

Compensation and Benefits

• Base salary: $57-60k; bonus eligible
• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
• 401(k) plan with employer match
• Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
• Employee camping credit to encourage getting outdoors and experiencing our product!