Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform. 

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.  By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future.  Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

Why this job is exciting

The role:

Reporting directly to the Inside Sales Manager, the Inside Sales Representative will be a proactive hunter — identifying, engaging, and qualifying prospective customers to build a healthy pipeline for our Account Executive team. While you'll handle inbound leads as they come in, the heart of this role is outbound: researching target accounts, crafting compelling outreach, and confidently picking up the phone to start conversations with prospects who don't yet know they need Capacity.

This is an ideal role for someone early in their sales career who thrives on creating opportunities from scratch and is genuinely excited about the AI and SaaS space.

Responsibilities:

• Prospecting & Lead Generation: Identify and engage potential customers through strategic outbound efforts including cold calling, research, networking, and marketing-supported campaigns. Leverage marketing-generated content and tools to enhance outreach.
• Inbound Lead Engagement & Qualification: Act as the first point of contact for inbound leads generated through marketing initiatives (webinars, guides, website forms, etc.). Conduct discovery calls to assess fit, build interest, and advance prospects through the funnel.
• Lead Nurturing & Pipeline Management: Qualify leads through thoughtful discovery and needs analysis. Manage and prioritize both inbound and outbound leads, ensuring timely follow-up and consistent movement through the sales funnel.
• Collaboration with Sales & Marketing: Partner with Marketing to align on campaign messaging, target segments, and performance feedback. Work closely with Account Executives to ensure smooth handoffs of qualified opportunities and share insights that inform ongoing go-to-market strategies.
• Relationship Building: Establish and grow relationships with prospects by understanding their pain points and objectives. Share tailored insights, product knowledge, and use cases to build trust and long-term interest.

What you'll bring:

• Communication & Relationship Building: Clear verbal and written communication skills, with the ability to engage audiences at all levels and build rapport with both prospects and internal teams.
• Prospecting & Lead Generation: A natural self-starter with a proven ability to identify potential clients and convert them into qualified opportunities — you don't wait for leads to come to you.
• Resilience & Adaptability: Comfort working in a fast-paced startup environment, with experience overcoming obstacles and using creative outreach strategies to drive engagement. You see rejection as part of the process, not the end of it.
• AI Curiosity: A genuine enthusiasm for AI tools and technology — you're already experimenting with things like Claude, Replit, and Gemini and get excited about what they can do.

Requirements:

• Exceptional written and verbal communication skills, with an emphasis on persuasive and clear presentation abilities
• Proficient in CRM software and Google Suite
• Demonstrated ability to work collaboratively and foster a team-oriented environment
• Strong analytical skills
• Familiarity with sales engagement platforms (Salesforce, Outreach, Apollo, etc.) is a plus

You are motivated by:

• Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is.
• Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes.
• Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
• Excellence: You set a high bar and surpass expectations.  You hit your goals and ask for more.
• Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate. 

What you can expect from us

The team:

Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who’ve worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.

We provide:

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture

Salary range:

• The expected base salary for the Inside Sales Representative role is between $60,000 and $65,000; actual salary will be commensurate with a candidate's experience, skill and location. In addition, the role includes a commission plan to calculate the on-target earnings (OTE), bringing the estimated total compensation to approximately $80,000.

Still unsure?

At Capacity we value more than just hard skills.  Our goal is to build a holistic and diverse team.  If you aren’t sure if you qualify, just apply!  We will carefully consider your application and are always grateful for any time and effort invested in Capacity.  

But wait, there’s more!

At Capacity we believe in more than just building amazing products and helping our customers.  Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education.  There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.