Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform. 

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.  By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future.  Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

Why this job is exciting

The role:

We are seeking a highly experienced and motivated People Ops Specialist, People Experience (PX) to join our growing People Operations team. In this role, you will oversee the end-to-end lifecycle of the employee journey at Capacity, from initial induction into the organization — including talent acquisition and recruitment as well as onboarding and orientation — up through ongoing development, support and exit management. This is all while leveraging technology to streamline processes and deliver an exceptional and positive employee experience within a dynamic, fast-paced, tech-driven environment. This position is ideal for someone who thrives in organized chaos and is passionate about creating seamless, engaging programs. You’ll also serve as a key operational and cultural partner, ensuring our people processes are efficient, inclusive and aligned with our company values. This is a great opportunity to shape and scale the PX function within a hyper-growth organization.

Responsibilities:

In this role you will will be responsible for the following:

Employee Lifecycle Management

• Serve as the primary point of contact for team members throughout their entirety of their employment journey — from first day to retirement — ensuring consistent, high-quality experiences at every stage
• Own and initiate lifecycle related programs, ensuring a smooth transition for team members
• Identify opportunities to streamline and automate processes across the PX lifecycle

Recruitment & Talent Acquisition

• Partner with hiring managers to define roles, source candidates and streamline interview processes as well as communications to prospective new team members
• Assist in organizing our applicant tracking system (ATS) within Rippling to maintain data accuracy while defining and tracking key recruitment and hiring metrics, improving our employer branding, and strengthening our talent pipeline
• Conduct phone screens and join team interviews for respective roles as needed

Onboarding

• Coordinate with IT, hiring managers, and cross-functional teams to ensure all logistics (equipment, access, training, etc.) are scheduled and/or completed in a timely manner
• Build upon and oversee an engaging, seamless onboarding experience that reflects company culture and values while also identifying areas of improvement to ensure successful introduction into the organization
• Continue to iterate on current integration processes for new hires as well as new team members joining the company through merger and acquisition
• Conduct onboarding sessions as needed, including facilitating HR orientation

Culture & Engagement

• Drive initiatives that promote a positive and inclusive work environment, focusing on employee engagement, diversity and belonging
• Assist with engagement initiatives — such as employee satisfaction surveys and other recognition programs — while identifying, gathering and analyzing engagement data to drive change and recommend improvements
• Help plan and execute events, programs and recognition efforts that drive connection and retention

Offboarding & Exit Management

• Lead a thoughtful and compliant offboarding process, ensuring that departing team members have a smooth experience
• Administer exit interviews and summarize feedback for leadership insights
• Help manage system access removal, final payroll coordination and asset retrieval workflows

People Ops Support & Process Improvements

• Provide guidance to team members on HR-related matters, including policies and career development
• Support employees with promotions, salary changes and job transfers, ensuring clear communication to all necessary stakeholders

• Partner with your People Ops peers and leadership to identify opportunities that enhance and improve our operational efficiency as well as to create documentation around HR-specific processes while helping design scalable workflows and implement new technologies
• Utilize our HRIS (Rippling) and other systems or tools to generate reports and insights in order to support decision-making and improve processes while also helping maintain data integrity, run reports and build automations

Requirements:

• 4+ years of experience in People Operations, HR or related PX roles, ideally within a tech or high-growth environment
• Strong knowledge of the full employee lifecycle and HR best practices, including understanding of employment labor laws and compliance regulations 
• Experience using HRIS and ATS platforms (Rippling preferred) as well Google Suite and project/task management systems; comfort building automations to improve process efficiency is strongly preferred
• Excellent communication prowess with comfortability to manage sensitive HR concerns professionally and with utmost discretion 
• Exceptional organizational skills and ability to manage multiple projects simultaneously to successfully meet deadlines
• Strong problem-solver adept at anticipating next steps
• Aptitude to manage multiple priorities and collaborate effectively across teams
• Committed to providing excellent “customer service” to our team members

You are motivated by:

• Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is.
• Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes.
• Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
• Excellence: You set a high bar and surpass expectations.  You hit your goals and ask for more.
• Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate. 

What you can expect from us

The team:

Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who’ve worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.

We provide:

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture

Still unsure?

At Capacity we value more than just hard skills.  Our goal is to build a holistic and diverse team.  If you aren’t sure if you qualify, just apply!  We will carefully consider your application and are always grateful for any time and effort invested in Capacity.  

But wait, there’s more!

At Capacity we believe in more than just building amazing products and helping our customers.  Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education.  There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.