Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform. 

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.  By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future.  Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

Why this job is exciting

The role:

Capacity is seeking an enthusiastic and detail-oriented Marketing Specialist to play a critical role in driving our brand presence through high-impact events and engaging social media strategies. This is a dynamic position for a motivated self-starter who thrives on logistical execution, content creation, and real-time community engagement. You will be instrumental in ensuring our events—both virtual and in-person—are successful lead-generation machines and that our social channels reflect our innovative mission and vibrant culture.

Responsibilities:

In this role you, will be responsible for the following:

Event Marketing & Logistics

• Support the planning, coordination, and execution of company events, including industry trade shows and webinars.
• Manage pre- and post-event logistics, including vendor communication, internal stakeholder coordination, securing booth space, managing registration platforms (e.g., Contrast), and coordinating collateral (swag, signage).
• Track event budgets, measure event performance against KPIs (e.g., MQLs, attendance rate), and provide detailed post-event reporting.
• Coordinate on-site event execution, ensuring a seamless experience for staff, partners, and attendees.

Social Media Strategy & Management

• Execute the day-to-day management of Capacity’s main social media channels (LinkedIn), including content scheduling, publishing, and real-time community monitoring.
• Develop engaging short-form content (e.g., graphics, short videos, polls) to promote events, product launches, thought leadership, and company culture.
• Monitor social media trends, analyze performance using native platform analytics, and provide insights to optimize posting schedules and content strategies.
• Act as the primary point of contact for social media community engagement, responding to comments, direct messages, and fostering positive interactions.

Content & Creative Collaboration

• Collaborate with the Content and Design teams to ensure event and social media content is brand-consistent, compelling, and aligned with campaign objectives.
• Support the repurposing of event content (e.g., presentation slides, recordings, key takeaways) into engaging social media assets and post-event email nurture campaigns.

Lead Generation & Reporting

• Work closely with the sales and revenue operations team to ensure timely and accurate lead capture, upload, and distribution following all events.
• Maintain organized tracking and reporting of all activities within the CRM/marketing automation platform.

Requirements:

Experience & Education

• Previous experience (internship or entry-level) in a B2B marketing role, with direct exposure to event planning or social media management.
• A Bachelor’s degree in Marketing, Communications, Business, or a related field.

Event Specific Skills

• Familiarity with event planning fundamentals, including budgeting, vendor negotiation, and on-site execution.
• Experience managing event-related platforms.

Social Media Specific Skills

• Proven understanding of best practices, algorithms, and content formats across major professional social media platforms (especially LinkedIn).
• Comfort using social media management tools (e.g., HubSpot, Denim Social) for scheduling and analytics.
• Basic proficiency in creative tools (e.g., Canva, Figma) for quick content creation and editing.

General Marketing Skills

• Exceptional organizational skills and meticulous attention to detail, capable of managing multiple projects simultaneously under deadlines.
• Strong written and verbal communication skills; comfortable writing engaging, brand-appropriate social copy.
• A proactive, results-oriented attitude with an eagerness to learn and take ownership of projects.
• Familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms (e.g., HubSpot) is a plus.

You are motivated by:

• Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is.
• Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes.
• Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
• Excellence: You set a high bar and surpass expectations.  You hit your goals and ask for more.
• Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate. 

What you can expect from us

The team:

Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who’ve worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.

We provide:

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture

Still unsure?

At Capacity we value more than just hard skills.  Our goal is to build a holistic and diverse team.  If you aren’t sure if you qualify, just apply!  We will carefully consider your application and are always grateful for any time and effort invested in Capacity.  

But wait, there’s more!

At Capacity we believe in more than just building amazing products and helping our customers.  Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education.  There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.