Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform. 

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.  By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future.  Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

Why this job is exciting

The role:

Reporting directly to the Director of Sales Engineering, the Sales Engineer will be the technical expert and trusted advisor to our sales team and customers during the pre-sales process, working closely with them to understand their technical requirements and pain points. The ideal candidate will have a strong technical background, with experience in pre-sales engineering, solution architecture.

Responsibilities:

• Technical Consultations: Provide expert advice and insights to potential and existing customers about the technical aspects and value proposition of the Capacity products.
• Product Demonstrations: Conduct detailed product demonstrations and presentations to showcase the features, benefits, and capabilities of the product to prospective clients.
• Solution Design: Work closely with prospective customers to understand their needs and design tailored solutions that meet their technical requirements and business goals.
• Pre-Sales Support: Assist the sales team by providing technical support during the sales process, including answering technical queries, preparing technical proposals, and developing technical content for sales presentations.
• Requirement Analysis: Gather and analyze customer business requirements and translate them into technical specifications to ensure that the product or service meets their needs.
• Feedback Collection: Gather customer feedback on product performance and functionality to identify areas for improvement and relay this information to the product development team.
• Market Research: Stay updated on industry trends, competitor products, and emerging technologies to better position the company's products and provide valuable insights to the sales team.
• Relationship Management: Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams, to ensure successful product adoption and customer satisfaction.

Requirements:

• Familiar with AI systems/bots/automation, CCaaS, UCaaS experience preferred
• Tech savvy & interested in diving in to understand the technical aspects of all product functionality
• A good story teller. You should be able to tell a story around the customer’s use cases, while highlighting the technical solution that solves their problem.
• Strong networking and relationship building skills
• Curiosity, ability to listen, desire to learn
• Excellent written and verbal communication skills
• Positive attitude and mentality
• Coachable, flexible, and self-motivated
• Diligent self-starter; someone with initiative
• Strong organization and follow-up skills
• Resilient, doesn’t give up easily
• Experience with Salesforce, NICE CXone, Genesys Cloud, Five9, RingCentral a plus.

You are motivated by:

• Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is.
• Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes.
• Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
• Excellence: You set a high bar and surpass expectations.  You hit your goals and ask for more.
• Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate. 

What you can expect from us

The team:

Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who’ve worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.

We provide:

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture

Salary range:

• The expected base salary for the Sales Engineer role is between $100,000 and $130,000; in addition, the role includes a commission plan to calculate the on-target earnings (OTE).

Still unsure?

At Capacity we value more than just hard skills.  Our goal is to build a holistic and diverse team.  If you aren’t sure if you qualify, just apply!  We will carefully consider your application and are always grateful for any time and effort invested in Capacity.  

But wait, there’s more!

At Capacity we believe in more than just building amazing products and helping our customers.  Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education.  There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.