OUR PRODUCT:

Property intelligence from CAPE allows insurance carriers to elevate their underwriting workflows, which consider a multitude of risk factors that determine each policy’s eligibility and price. CAPE’s low-latency APIs feed risk-relevant data into consumer shopping interfaces, programmatic underwriting workflows, and insurance pricing models. Our risk intelligence web portal provides a deep view into property-level risk for underwriters. CAPE’s products improve our clients’ underwriting efficiency and effectiveness and enable them to deliver superior experiences to their policyholders.

CAPE’s solutions have been adopted by leading insurance carriers across the U.S., Canada, and Australia...but we are just getting started. Over the past 10 years, we’ve constructed a risk analytics platform purpose-built for deep learning. In CAPE’s growth phase, we set out to solve an even larger share of the problem, leveraging a radically expanded array of input data sources and advanced machine learning technologies.

THE OPPORTUNITY:

The Director of Client Success will lead and grow a team of Client Success Managers focused on CAPE’s enterprise insurance and real estate accounts. This role is pivotal in setting strategic direction, developing client relationships, and ensuring that our enterprise clients derive maximum value from CAPE’s solutions. The ideal candidate will be a strategic thinker with deep expertise in client success, team leadership, and enterprise account management.

This opportunity is Remote from the US!

WITHIN 1 MONTH, YOU’LL:

• Conduct onboarding and immerse in CAPE’s products, clients, and industry positioning.
• Meet with key stakeholders across the organization to understand client success objectives, current processes, and challenges.
• Analyze and identify critical needs for team and playbook development
• Begin direct engagement with top enterprise insurance clients to establish initial relationships and understand client needs.

WITHIN 3 MONTHS, YOU’LL:

• Implement a standardized client success playbook and tools, defining best practices for engagement, renewals, and expansion opportunities.
• Establish key performance indicators (KPIs) and success metrics for the Client Success Managers and for enterprise client outcomes.
• Identify and address immediate gaps in client satisfaction or support, collaborating with other teams as necessary to resolve issues.

WITHIN 6 MONTHS, YOU’LL:

• Drive the team’s performance, actively managing client success metrics, and leading initiatives to exceed client retention and satisfaction goals.
• Develop and present a strategic growth plan for Client Success, identifying opportunities for account expansion, cross-sell, and upsell within the enterprise insurance segment.
• Develop and execute quarterly business review (QBR) operations with key clients, focusing on performance, value, and strategic alignment to drive partnership longevity.

THE SKILL SET:

• 7+ years of experience in Client Success or Account Management, with at least 3 years in a leadership role.
• Experience working with enterprise clients, preferably in the insurance or tech sectors.
• Proven success in leading teams and driving client success, satisfaction, and revenue growth.
• Strong verbal and written communication skills including the ability to present to executive-level audiences as well as users (both business and technical audience).
• Ability to troubleshoot and resolve service related issues whether they be business or technical issues.
• Ability to work cooperatively within a team and across the organization matrix to achieve group and organizational goals.
• Strong business acumen and ability to build strong client relationships.
• Strong organizational and problem solving skills.
• May require local or overnight business travel up to 50%.

WE BELIEVE:

• Talent is critical, but best when tempered with humility
• Self-motivation leads to the best outcomes
• Open, direct communication is a sign of respect
• Teamwork drives success
• Having fun together is an important part of the job!

COMPENSATION & BENEFITS:

Cape Analytics believes in creating a more equitable environment for everyone, and is committed to standing against wage gap disparities that are widened by limited pay transparency.  

Positions at Cape may also include stock options, bonus opportunities, and/or variable incentive pay (commissions) to supplement your base earnings. Additionally, Cape offers top-notch insurance options and competitive benefits- such as unlimited PTO, company outings, remote work capabilities and more!