About Cardamom

The next evolution of healthcare requires flexible, agile teams to deliver high-tech, results-based solutions and support. Our team is here to help our customers tackle the initiatives and challenges on their organizational roadmap, and give clinicians, operational teams, and researchers access to the data they need to take care of their patients and improve health outcomes.

Cardamom is cultivating a multidisciplinary team of exceptional individuals with diverse skills and experiences in healthcare — data, analytics, AI, and EHR application experts. We are also passionate about growing the careers of those who may have little or no experience in these fields when the opportunity arises. Our team of data scientists, machine learning engineers, revenue cycle professionals, and certified application specialists would love for you to join us.

Position Overview

We are seeking a skilled Epic Cheers Analyst to join our team in support of a West Coast client. This is a long-term opportunity within a multiyear Application Managed Services (AMS) engagement. The ideal candidate will bring strong analytical and technical expertise in Epic Cheers, with a focus on providing high-quality application support, maintenance, and optimization.

Responsibilities

• Provide day-to-day maintenance and support for the Epic Cheers application
• Manage and resolve tickets in a timely and accurate manner
• Troubleshoot and resolve system issues (break-fix)
• Perform optimization and enhancement work to improve system efficiency
• Collaborate with cross-functional teams to identify and implement process improvements
• Ensure adherence to client standards, change control processes, and documentation requirements

Qualifications

• Minimum of 3 years of experience supporting Epic applications (Epic Cheers experience required)
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Ability to work independently with minimal supervision
• Epic certification(s) preferred

What We Offer

• Competitive salary and comprehensive benefits package
• Remote flexibility with autonomy to work within your own time zone
• Supportive and innovative team culture
• Long-term project stability with continued opportunities for growth within Cardamom Health