About Harver

Founded in 2015, Harver delivers a suite of automated solutions that optimize talent decisions for some of the world’s leading organizations. Rooted in over 35 years of rich data insights backed by industrial- organizational and cognitive science, we enable organizations to engage, hire, and grow the right talent in a fast and fundamentally unbiased way.  Having processed over 100 million candidates, Harver provides trusted, flexible, and adaptable solutions, including assessments, video interviews, scheduling, and reference checking. Harver has helped more than 1,300 customers take the sure path to the right talent. As a growing global organization with Harverians in 20 different countries, Harver is proud to be named among the 2022 Inc. 5000 list of the fastest-growing private companies in America. 

At Harver, we are:  

• Collaborative - We embrace the power of collaboration and recognize that every individual brings unique strengths to the table.  

•  Curious - We embrace curiosity as a driving force for continuous learning and innovation.  

• Transparent - We believe in fostering an open, honest, and accountable environment where information flows freely and clearly. 

Job Overview:

Customer Success Manager – Enterprise Accounts 

The Customer Success Manager (CSM) will own the overall success of their customers’ experience with Harver – with the goal of customer health, retention and expansion.  The CSM will have accountability for creation of account plans with a focus on short- and long-term strategy, relationship building, and execute activities that ensure their  customers are realizing value from their investment in Harver.  This includes identifying and closing expansion opportunities, successful renewals, and overall customer satisfaction. The CSM will consult and educate customers on how their use of Harver’s suite of hiring solutions and  provides measurable ROI on their hiring investments and strategies.  

The successful candidate has demonstrated achievements in a fast-paced, collaborative work environment and comes to Harver with experience in technology-centric Account Management, Talent Acquisition and / or Human Resources team.  

In this role you will get to:    

·        Collaborate with Harver’s customer-facing teams to maximize customer ROI and value realization  

·        Work in a collaborative, innovative, and customer-centric environment; with the mission of growing Harver’s brand and meeting customers where they are  

·        Consult and educate clients on Harver’s “People Science” driven approach to technology.  

·        Be the “voice of the customer,” delivering product feedback and solutions to enhance Harver’s offering and the customer experience. 

·        Provide best practices and incredible service to our customers  

·        Enable customers to maximize the value of their investment with Harver  

·        Own the customer retention and renewal 

·        Identify, orchestrate, and close expansion opportunities that demonstrate accretive value to the customer .and Harver 

·        Ensure that service delivery is executed at a standard of quality and timeliness that meets customers’ needs.  

·        Initiate and facilitate regular touchpoints with clients-both formal and informal / digital and in person) 

·        Prepare and deliver regular business reviews 

·        Orchestrate continuous enablement of your customers to drive adoption 

We are looking for people who have:   

·        5+ years of account management experience, at least 1 year of engagement with Enterprise level accounts 

·        Demonstrable track record of exceeding retention and expansion targets   

·        Experience with value selling to Executive level contacts 

·        The ability to communicate and simplify complex technical concepts to clients   

·        Experience with sales reporting tools and analytics  (e.g. Salesforce) 

·        An undergraduate degree preferred but not required 

·        Experience selling HR / / Recruitment Services and/or Technology is a plus  

·        Strong communication and negotiation skills  

·        Fluency in English; speaking additional languages is a plus 

The benefits of working at Harver  

As a global company, our benefits vary by location. Ask your recruiter to provide information about localized benefits. In general, Harverians enjoy:  

·        A competitive base salary and a great incentive program  

·        Discretionary paid time off — when you need it, take it  

·        Benefit plan options that give you the flexibility to select the right health care coverage for you and eligible family members   

·        Retirement savings programs  

·        Generous bonus and referral rewards  

·        Remote-focused culture  

·        Flexible schedules to improve work/life integration  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Harver is the industry leading hiring solution that helps organizations optimize their talent decisions. Rooted in over 35 years of rich data insights backed by I/O psychology and cognitive science, Harver delivers a suite of automated solutions that enables organizations to engage, hire, and develop the right talent in a fast and fundamentally less biased way. Having processed over 100 million candidates, Harver provides trusted, data-driven, and adaptable offerings, including assessments, video interviews, scheduling, and reference checking. Harver has helped more than 1,300 customers take the smart path to the right talent.