About Harver

Harver delivers a suite of automated solutions that optimize talent decisions for some of the world’s leading organizations. Rooted in over 40 years of science and rich data insights backed by industrial-organizational and cognitive science, we enable organizations to engage, hire, and grow the right talent in a fast and fundamentally unbiased way. 

Our Employee Value Proposition 

Putting the right person in the right role is life-changing — for the individual and for the organization. That's not a tagline. It's the reason we come to work. We've applied 35 years of assessment science to one of the hardest problems in business, helping thousands of organizations hire with more confidence and less guesswork. Now we're entering our most exciting chapter yet — new products, a sharpened focus, and a market that genuinely needs what we've built. 

The people here are something else. Smart, authentic, genuinely invested in the work and in each other. This isn't a place where you coast — you'll be pushed, and expected to deliver. But you'll do it alongside people who care, led by a vision that's worth working hard for. 
If that sounds like your kind of place, we'd love to meet you. 

Job Overview:

Harver is looking for a Director of GTM Operations to lead and scale the operating backbone of our revenue engine across Sales, Marketing, and Customer Success as we grow our enterprise SaaS business. This role partners closely with GTM and executive leadership to bring structure, governance, and predictability to how we generate, close, retain, and expand revenue. 

In this role, you will own Sales Operations, Marketing Operations, and Customer Operations—ensuring the full revenue funnel and customer lifecycle is visible, measurable, and scalable. You will translate data into clear decisions, and decisions into operating programs that support durable growth. 

This is a “build” role. We're looking for someone who will reimagine how GTM ops works, not inherit a playbook. 

In this role you get to: 

GTM Operations 

• Champion AI adoption across the GTM organization, identifying and deploying AI-powered tools and workflows that increase rep productivity, reduce manual operations overhead, and accelerate revenue outcomes  

• Integrate AI-driven insights into core GTM processes, including pipeline forecasting, lead scoring, churn prediction, and customer health monitoring, ensuring teams act on signal rather than intuition  

• Evaluate and govern the use of AI tools across the GTM tech stack, partnering with Sales, Marketing, CS, and IT to ensure tools are adopted responsibly, integrated cleanly with Salesforce, and delivering measurable ROI  

• Drive automation of repetitive operational workflows using AI and no-code/low-code tooling to free up GTM teams to focus on high-value selling, retention, and expansion activities 

• Enablement of entire go-to-market operations including Sales, Customer Success, Marketing and the overall GTM tools and technology stack 

• Own end-to-end administration of sales commission and incentive compensation programs across sales team 

• Manage the framework evaluating and supporting customer return-on-investment (ROI) and return-on-talent investment (ROTI) 

• Ensure clean handoffs and shared accountability between Marketing, Sales, and CS 

• Partner with Finance and FP&A teams on top-line ARR forecasting and GTM expenses 

• Lead and develop a high-performing Revenue Operations team 

• Act as connective tissue across Sales, Marketing, Customer Success, Finance, Product, and Legal 

Sales Operations 

• Lead Sales Revenue Operations to drive pipeline health, bookings, and forecast accuracy 
• Own end-to-end sales operational programs from pipeline strategy through close 
• Design and run weekly, monthly, and quarterly forecasting cadences with Sales and Finance 
• Lead territory design, account segmentation, coverage models, and capacity planning 
• Own pricing and discount governance with Finance and Legal 
• Support complex, enterprise, and non-standard deal approvals 
• Establish and enforce Salesforce pipeline discipline and inspection rigor 

Marketing Operations 

• Own Marketing Operations in partnership with Marketing leadership 
• Define and operationalize lead lifecycle stages, routing, and qualification criteria 
• Establish full-funnel visibility from lead through close and expansion 
• Partner on campaign measurement, attribution modeling, and ROI analysis 
• Maintain data integrity across marketing systems and Salesforce 
• Support ICP definition, segmentation, and targeting strategy 

Customer Success and Retention Operations 

• Own Customer Operations across onboarding, adoption, renewals, and expansion support 
• Partner with Customer Success leadership on lifecycle stages, health scoring, and risk signals 
• Design and maintain renewal forecasting with timing, probability, and risk visibility 
• Establish operating metrics for Gross Retention, Net Revenue Retention, churn, and expansion 
• Ensure clean, auditable customer, contract, and entitlement data 
• Support renewal and expansion deal structures with CS, Sales, Finance, and Legal 
• Build reporting that surfaces churn drivers and expansion opportunities 
• Own the end-to-end reporting across the customer success teams including expansion and retention and renewal calculations 

GTM Systems and Tool Stack 

• Own the end-to-end revenue operations systems architecture with Salesforce as the system of record 
• Maintain a single source of truth across pipeline, funnel, customers, contracts, and renewals 
• Drive Salesforce improvements, automation, and scalable workflows 
• Partner with GTM teams on all tooling decisions 

We’re looking for people who have:  

• 8–12+ years of experience in Revenue Operations, GTM Operations, or related roles within B2B SaaS 
• Demonstrated experience designing and deploying AI-powered workflows that changed how a GTM team operates (not just using tools, but building systems)
• Director-level experience in a scaling SaaS environment
• Proven ownership across Sales Ops, Marketing Ops, and Customer Ops
• Strong background in forecasting, funnel analytics, and revenue reporting
• Hands-on experience supporting renewals, retention, and expansion motions
• Deep expertise in Salesforce; marketing automation, CPQ, and BI tools a strong plus
• Experience partnering closely with CRO, CFO, FP&A and GTM leadership
• Strong analytical, operational, and executive communication skills

Pssst… you don’t have to check all the boxes to apply! 

The benefits of working at Harver: 

• A competitive base salary 
• Discretionary paid time off 
• Flexible benefit plan options 
• Retirement savings programs 
• Bonus opportunities and employee referral rewards 

Pssst… you don’t have to check all the boxes to apply!

Harver is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.