About QueensCare
Our Mission
As a faith-based organization, QueensCare provides, directly and in collaboration with others, accessible quality healthcare for low-income individuals and families residing in Los Angeles County.
QueensCare is a 501 (c)(3) nonprofit organization originally founded by the Franciscan Sisters of Sacred Heart, whose mission of compassion and accessible healthcare continues today. QueensCare provides screening, treatment, education, and preventive and direct care to Los Angeles area residents in need. Beyond that, we also give charitable grants to other non-profits making a difference in the City of Angels and fund scholarships for those entering medical fields with an interest in working in underserved communities.
The Human Resources Administrator (HRA) partners with various levels of management to support HR related organizational objectives for QueensCare and QueensCare Health Alliance (QHA). Under the supervision of the Director of Administration, the HRA addresses HR needs and supports strategies to foster an employee-oriented, high-performing culture. The HRA is responsible for managing payroll processing, tracking turnover, and ensuring compliance with regulatory requirements through the efficient use of the Human Resources Information System (HRIS). Additionally, the HRA provides advisory services to employees on matters such as leaves of absence, conduct and performance, organizational change, and other employee-relations issues. The HRA regularly interacts with managers and employees through remote meetings and in-person visits to assess and address HR support needs. The HRA also collaborates with the Director of Administration to participate in and support audits and training initiatives as necessary.
Human Resources and Payroll management:
1. Manages essential HR functions such as leave of absences, ADA accommodations, transitions, promotions and offboarding.
2. Manages Workers Compensation claims and all related compliance reporting.
3. Tracks, documents and prepares HR related reports; handles highly-sensitive information in a professional and exemplary manner.
4. Manages HR cycle deliverables to include quarterly and annual performance planning and evaluation process, merit and equity awards, benefits enrollment, etc.
5. Efficiently uses HRIS to maximize its capabilities and full scope utilization of all included modules.
6. Analyzes trends and metrics within the HR department and reports actionable information back to supported management teams.
7. Identifies training needs for teams and individuals, develops content and facilitates training as needed.
8. Processes multi-instance payroll for QueensCare and QHA, manages expense reimbursements, assuring compliance with compensation and wage/hour laws and regulations.
9. Collaborates with the Finance team for HRIS/Accounting software integration.
10. Evaluates issues, patterns, and trends to provide proactive insights for HR solution and program designs.
11. Participates in organizational strategic goal advancement, performance improvement and in departmental improvement projects as appropriate.
12. Performs all other duties as assigned.
Policies and Procedures:
1. Supports and implements the organization’s vision, mission, and values.
2. Complies with and promotes adherence to organizational policies and procedures.
3. Determines priorities and methods to complete daily tasks effectively, ensuring all responsibilities are met promptly.
4. Performs all job functions professionally and courteously, including timely response to general phone calls and providing excellent customer service to both internal and external clients.
5. Fosters and promotes a culture of service excellence and accountability.
6. Responsible for reviewing and updating HR policies in collaboration with the Director of Administration.
7. Responsible for sharing new and updated policies and procedures with managers and employees.
8. Responsible for annual audits of HR procedures and workflows.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION:
Bachelor’s degree (BA/BS) Human Resources or related field.
EXPERINECE:
Minimum of 5 years of progressive Human Resources related experience. Healthcare background preferred. Complex payroll milti-org/site client support experience.
KNOWLEDGE:
1. Proven strong foundation and knowledge of principles & practice of HR including employment law & compliance requirements.
2. Benefits administration and management.
3. Payroll management.
4. Process improvement.
5. Computer applications, including Rippling, Teams, SharePoint, Excel, Power Point, Word and Outlook.
SKILLS:
1. Excellent oral and written communications.
2. Flexibility to adapt to any changes or unforeseen circumstances.
3. Critical thinking and decision making.
4. Exercises independent judgment to analyze all relevant factual and objective information to make informed decisions.
5. Self-directed mature, disciplined and tactful approach to fulfilling job duties.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch or sit. The employee must frequently lift and/or move up to 10 pounds and occasionally life and/or move up to 30 pounds. The employee is occasionally required to ascend and descend one flight of stairs. Specific vision abilities required by the job include close vision, color vision, and ability to adjust focus.