Our Mission

EHR Support and Management 

• Install, configure, and maintain EHR systems. 

• Ensure systems are updated with the lasted software versions. 

• Troubleshoot technical issues and collaborate with IT support as needed.  

• Train healthcare staff on EHR system functionality and best practices. 

• Provide ongoing support to users, answering questions and concerns. 

• Develop training materials and documentation for users.  

• Manage patient data entry within the EHR systems, ensuring accuracy and confidentiality. 

• Implement data entry protocols and standards to maintain data integrity. 

• Generate and analyze reports using Power Bi software to meet the data analysis needs of program managers and regulatory agencies.  

• Ensure EHR systems comply with healthcare regulations and monitor system usage to ensure adherence to privacy and security protocols.  

• Assist with audits related to EHR data. 

• Identify opportunities for process improvements and efficiency gains. Customize EHR configurations to meet the specific needs of programs.  

• Ensure interoperability with external systems for seamless exchange of patient information.  

• Perform regular quality checks on EHR data and system functionality. 

• Prepare and present reports on EHR system usage, performance metrics, and compliance.  

• Implement protocols for data validation and error correction.  

• Must be willing and able to work all business hours including evenings and weekends to attend health fairs/events as needed. 

• Must be willing and able to work at all locations as needed. 

• Perform other duties as assigned.  

EDUCATION:  

• Bachelor’s degree in Health Informatics, Healthcare Administration, Information Technology, or related field (preferred).  

• Certification in EHR systems (e.g. Epic, Exym, Penelope), or relevant software applications preferred. 

EXPERIENCE: 

• Proven experience in implementing and supporting electronic health record systems.  

• Familiarity with databases, reporting software, data extraction, and data presentation tools. 

• Experience in the healthcare field preferred. 

• Experience with EHR Penelope, Revolution and OpenDental preferred.  

• Experience with PowerBi preferred.  

KNOWLEDGE: 

• Understanding healthcare workflows, patient care process, and regulatory requirements. 

• Working knowledge of data security and privacy laws (e.g. HIPAA) preferred. 

• Promotion of process improvement. 

• Demonstrates proficiency in computer applications such as Zoom, Microsoft Excel, Power Point, Word, Outlook, MyTurn, Penelope, and CAIR. 

SKILLS: 

• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.  

• Ability to prioritize tasks and manage multiple projects effectively in a dynamic healthcare environment. 

• Possesses excellent communication skills, both oral and written, preferably bilingual (Spanish- oral). 

• Understands which decisions can be made alone and which decisions need to involve others. 

• Demonstrates a self-directed mature, disciplined, and tactful approach to fulfilling job duties. 

• Demonstrates ability and flexibility to work in other areas of the organization as needed.   

• Proficiency in computer applications such as EHR systems, Zoom, Teams, Microsoft Excel, Power Point, Word, and Outlook.