WHO WE ARE: 

Quartile, the world's largest retail media optimization platform, is a trusted partner for multichannel e-commerce success. Through unmatched expertise and patented AI technology, we fuel growth for 5,300+ brands and sellers worldwide and manage an annual ad spend exceeding $2 billion. The award-winning platform covers major marketplaces and ad channels for optimal reach. The result is unprecedented granularity, smarter budgeting, and bespoke solutions for retailers. 

Quartile is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law. 

OVERVIEW

We are seeking a Reputation Specialist to join our Marketing team. This role will be responsible for building and managing and maintaining our reputation on prominent review sites. The ideal candidate will have a strong understanding and experience in handling review platforms and a creative approach to crafting community-focused content that strengthens brand sentiment.  

REQUIRED QUALIFICATIONS & EXPERIENCE: 

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field. 
• 1+ years of experience in brand reputation management. 
• Experience managing review platforms like G2, Trustpilot, BBB, and Google Reviews is a plus 
• Strong written and verbal communication skills, with an ability to navigate complex customer interactions with professionalism. 
• Analytical skills and familiarity with tools for monitoring reputation metrics. 
• Passion for brand engagement and a passion for fostering positive customer relationships. 

KEY RESPONSIBILITIES

• Monitor review site metrics, analyze feedback trends, and implement strategies to improve overall brand perception and customer satisfaction. 
• Conduct ongoing social listening to monitor brand mentions, customer sentiment, and emerging trends across review platforms; proactively address issues and amplify positive experiences to enhance the brand’s online reputation. 
• Collaborate with cross-functional teams, including marketing, product, and customer support, to align messaging and enhance customer experience. 
• Create and execute campaigns to increase brand presence and positive reviews on review aggregation websites including G2, Trustpilot, BBB, Google Reviews, and others.  
• Regularly respond to customer reviews and inquiries in a timely and appropriate manner and work with cross-functional teams for rectification.  
• Stay up-to-date with the latest reputation management trends, tools, and best practices. 

BENEFITS: 

• Comprehensive Insurance Coverage    
• 401K Plan with Employer Match   
• Generous Paid Time Off (24 Vacation days, 7 Sick days, 12 Company Holidays, Short Summer Fridays) Company Laptop + additional tech accessories   
• The base pay for this position is targeted at $60,000 - $70,000 per year