About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

About the role

Casa Esperanza, Inc. is seeking a compassionate and reliable Patient Transport Driver/Recovery Specialist to provide support with client transportation and recovery services. This dual-role position is vital to ensuring clients receive safe and timely transportation to treatment programs, residential placements, court appointments, healthcare facilities, and other essential destinations. The ideal candidate will also assist with recovery support duties within the program, contributing to a safe, structured, and therapeutic environment.

What you'll do

Client Transportation/Vehicle Maintenance

• Safely transport clients to and from appointments, placements, and other designated locations.
• Utilize GPS and route planning tools to ensure timely arrivals.
• Maintain communication with program staff via agency-issued cell phone (hands-free while driving).
• Assist clients with mobility needs, including those using wheelchairs or walkers.
• Document any client interactions, concerns, or incidents that occur during transportation in Casa’s Evolv EHR system.
• Perform daily vehicle inspections and report any issues.
• Keep the vehicle clean, fueled, and in safe operating condition.
• Coordinate routine maintenance and repairs.

Recovery Support & Facility Oversight

• Monitor and document client medication administration per program protocols.
• Conduct regular walkthroughs and complete safety checklists.
• Support intake and discharge procedures, including property searches, toxicology screenings, and proper documentation.
• Collect or provide patient vital signs as assigned, ensuring accurate documentation and communication with the medical team, clinical team, and management team.
• Escort clients during scheduled fresh air breaks.
• Maintain accurate logs of client interactions, concerns, and incidents.
• Collaborate with all departments within the program and the entire agency as needed to address client needs.

Inventory Responsibilities:

• Conduct weekly supply runs to Restaurant Depot and Market Basket to purchase snacks and other items for patient meals.
• Conduct weekly trips to Casa Esperanza in Roxbury to pick up milk for patient use.
• Organize and maintain supplies in designated storage areas, including cabinets, ensuring cleanliness and accessibility.
• Maintain accurate inventory records of all supplies, ensuring stock levels are sufficient and replenished as needed.
• Collaborate with program management to track usage, manage inventory systems, and support overall program logistics.

Administrative Duties

• Maintain detailed records of trips, mileage, and transported items in assigned binders.
• Maintain detailed records of all gas and inventory purchase receipts in assigned logs.
• Pick up prescribed medications from the pharmacy for patient use following proper handling procedures.
• Pick up donations from partner organizations as requested to support program needs.

General Responsibilities

• Attend mandatory weekly RS meetings, supervision meetings, and agency-wide meetings.
• Ensure timely completion of all program- and agency-assigned trainings.
• Maintain cleanliness and organization of the patient belongings in the storage room to ensure a safe and respectful environment.
• Comply with all agency policies and procedures.
• Remain on-site until shift coverage is confirmed.
• When no client transportation or errands are scheduled, provide support to the Recovery Specialist team with floor-based tasks as assigned.
• Assist with additional errands, deliveries, or support tasks as directed by program management.
• Perform other related duties as assigned

Qualifications

• Education: High school diploma or GED required
• License: Valid Massachusetts driver’s license with a clean driving record
• Experience: Minimum 1 year of professional driving or transport experience preferred; experience in healthcare or human services is a plus
• Certifications: CPR and First Aid certification required (or willingness to obtain upon hire)
• Language Skills: Bilingual (Spanish/English) preferred
• Technology: Proficiency with smartphones for GPS, communication, and email

Schedule

• Monday-Friday 8:00am-4:00pm. However, due to factors such as traffic, distance of client transportation, or unforeseen circumstances, end times may occasionally extend beyond 4:00pm. Flexibility is expected to ensure completion of assigned duties. Please note that while the standard schedule is 8:00am to 4:00pm, there may be rare instances where changes are made by management due to emergencies or operational needs.

What we offer:

Casa Esperanza Benefits Package:

• Compensation:  $21.00/hour
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO)—18 days year one, 20.5 days at year 2, 23 days at year 5
• Sick Pay—10 paid days per year
• Long/Short-Term Disability 
• Paid by Company Life Insurance
• Health Insurance (Medical, Dental, Vision)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more....

This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications that may be required. Duties and responsibilities may change based on organizational needs.

Company Culture

At the heart of our work is a shared commitment to integrity, dedication, respect, teamwork, and communication. These core values guide every interaction, decision, and service we provide. We uphold integrity by fostering trust through honesty and accountability. We demonstrate dedication by remaining steadfast in our support of individuals and families on their path to recovery. We treat all people with respect, honoring their lived experiences and unique strengths. Through teamwork, we collaborate across disciplines and communities to deliver seamless, integrated care. And through open and compassionate communication, we ensure that every voice is heard and every need is acknowledged.

Together, these values fuel our mission to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness; and achieve health and wellness through comprehensive, integrated care.

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

Health & Safety  

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza’s EEO Statement

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc. also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.  All employees, interns, volunteers, and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please email hr@casaesperanza.org.