Conexiones Case Manager (Bilingual English/Spanish, Part-Time)

About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care. Casa Esperanza has an operating budget of $12.5 million and more than $12 million in assets.

About the role

The Clinical Stabilization Services Program (CSS) includes education and counseling regarding the nature of addiction, relapse prevention and aftercare. The Case Manger helps the client during this post-detox process to identify their goals, needs and resources during this time-limited stay. From the assessment, the Case Manager and the client formulate a plan together to meet those goals. The eventual goal along the continuum can range from returning home to further residential placement.
What you'll do
  • Greets new clients and create a welcoming, comfortable atmosphere for them
  • Interviews clients, reviews records, and confers with other professionals to evaluate condition of client
  • Obtains and documents in a precise and timely manner all relevant intake material. Assesses patient's continuing care needs, contacts appropriate aftercare resources, and arranges for transfer or admission to appropriate levels of care and/or liaison with self-help organizations
  • Assists in formulating a treatment plan based on comprehensive biopsychosocial assessment of client
  • Shares responsibility for educational and other group programming
  • Counsels clients individually and/or in family and in group sessions to assist client in to achieve treatment goals under the direction of the Clinical Supervisor
  • Refers client to other support services as needed such as medical evaluation and treatment, social services, and employment services.
  • Prepares and maintains reports and case histories in accordance with agency guidelines for format, timeliness, and quality assurance.
  • Supervise toxicology screens
  • Searches client belongings upon admission to the program
  • Enters client data into paper and electronic record
  • Completes a psychosocial history, tobacco assessment and wellness assessment within regulation deadlines
  • Knowledge of relevant community resources for continuing care/aftercare placement
  • Responds promptly to client  needs
  • Maintains confidentiality
  • Completes discharge notes and client disenrollment forms to close cases upon client discharge
  • Attends staff meetings and supervision sessions
  • All other related duties as assigned
  • Associate degree with certifications, or a combination of experience and education; bachelor’s degree, preferred
  • Bilingual Spanish and English required
  • Have a sense of compassion, patience and empathy
  • Must demonstrate ability to relate to a substance use treatment population in a sensitive manner
  • Have an interest and willingness to work in a multicultural setting
  • Must share a customer service orientation
  • Manages difficult or emotional client situations
  • Responds promptly to client needs
  • Focuses on solving conflict, not blaming
  • Maintains confidentiality
  • Knowledge of relevant community resources for continuing care/aftercare placement

Sunday - Thursday 10am - 6pm
Tewksbury Hospital, 365 Main Street, Tewksbury, MA

What we offer:
Casa Esperanza Benefits Package:
  • Compensation:  $22.00 - 24.00 per hour 
  • Holiday Pay (12 days per year + 1 floating holiday)
  • Paid Time Off (PTO) - 18 days year one, 20.5 days at year 2, 23 days at year 5
  • Sick Pay - 10 paid days per year
  • Long / Short Term Disability 
  • Paid by Company Life Insurance
  • Health Insurance (Medical Dental, Vison)
  • Health Reimbursement Arrangement (HRA)
  • FSA/DCA (Flexible Spending Account & Dependent Care)
  • ComPsych Guidance Resources - EAP
  • Educational Opportunities
  • Tuition Remission
  • Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
  • Career Advancement Opportunities
  • Increased Salary for Credentials
  • and more....
Physical & Mental Requirements
While performing the duties of this job the employee is regularly required to walk, stoop, kneel, crouch or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.
At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Casa Esperanza’s EEO Statement
Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.  All employees, interns, volunteers and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email

The pay range for this role is:

22 - 24 USD per hour (Conexiones CSS Program)

BSAS-C - Conexiones

Tewksbury, MA

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