About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care. Casa Esperanza has an operating budget of $15 million and more than $11 million in assets.

About the role

Oversees the day-to-day activities at the program and ensure the safety and security of residents at all

times. Staffs the front desk, answers the phones, manages the daily client schedule, ensures that all client

activities are completed, and manages the safety and security requirements for the house. Responsible for

completing regular rounds, facilitating groups and other administrative duties as assigned. Provides crisis

intervention and medication monitoring. Must have computer/data entry skills. Must be English/Spanish

bilingual. All shifts (day, evening, overnight and weekends) are awake shifts.

What you'll do

 Must be familiar with the structure and activities that occur during each shift

 Implements all safety and security requirements for the house including fire drills, evacuation

procedures, alarm and camera monitoring.

 Reports all safety and security concerns to appropriate authorities and staff.

o 911 / Best Team Emergency Services

o Program Director

o Senior Clinical Staff on Site

 Responsible for crisis intervention, counseling, and groups as needed

 Must participate in all mandatory safety and security trainings

 Must participate in regularly scheduled Program and All Agency meetings

 Coordinates all scheduled client activities and refers clients to appropriate staff for support.

 Monitors the front door and answers the front desk phone

 Ensures that all windows and doors are secure, alarms are set.

 Ensures that all items that are potentially dangerous are secured in a locked location, i.e. knives,

curling irons, irons, razors, etc.

 Monitors all use of client medications including over-the-counter medications

 Makes client medications available at prescribed intervals

 Observes and records that all medication has been taken in the medication log

 Secures all client personal property in the designated secure location and completes property log

 Conducts walkthroughs every two hours and complete H.M. checklist and logs as required Ensure

all clients, visitors and staff sign in and out

Qualifications

Knowledge and Skills necessary for the position:

 Strong verbal/written skills

 Ability to work independently

 Ability to work as member of a treatment team

 English/Spanish Bilingual required

 Bicultural preferred

 Strong communication skills

 Ability to communicate with clients, vendors, and external providers in a professional manner

 Ability to handle multiple tasks

 Ability to understand and manage moral/ethical boundaries with clients/staff

 Strong interpersonal skills

 Ability to meet the physical requirements of the position (see attached)

 Ability to meet the training requirements of the position (see attached)

Experience preferred for the position:

 Minimum (2) years’ experience as a Recovery Specialist/House Manager in a residential program

 Experience working at a front desk area preferred

 Minimum (2) years in recovery if applicable

Education/Training required:

 High School Diploma or GED

 Knowledge of addiction recovery process, or willingness to acquire within first six months of

employment

 Counseling and Substance Abuse training

 CPR Certification

 ServSafe Certification or ability to obtain upon hire

 Valid Driver’s License

Schedule:

Full Time (40 hours) Overnight

Monday to Friday 11pm to 7am

What we offer:

Casa Esperanza Benefits Package:

• Compensation:  $18.50 base hourly rate to $24.50 per Hour
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO) - 18 days year one, 20.5 days at year 2, 23 days at year 5
• Sick Pay - 10 paid days per year
• Long / Short Term Disability 
• Paid by Company Life Insurance
• Health Insurance (Medical Dental, Vison)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more....

Physical & Mental Requirements

While performing the duties of this job the employee is regularly required to walk, stoop, kneel, crouch or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza’s EEO Statement

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.  All employees, interns, volunteers and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@casaesperanza.org.