About Casa Esperanza

About the role

• The Intake and Admission Coordinator is an essential member of the Outpatient program that focuses on an open access model. The Intake and Admission Coordinator is responsible for conducting critical processes related to referrals, intakes, and client services.  The Intake and Admission Coordinator will be responsible for processing incoming external, internal, and self-referrals. The Intake and Admission Coordinator will work closely with the Directors at the Outpatient clinic, and Residential Directors and external providers to ensure incoming patients meet eligibility criteria. This process includes quality assurance tasks such as: follow up with patients who did not keep their appointment, referral/application data entry, reviewing documents to ensure all necessary information is obtained and uploaded, insurance eligibility and communicating with referral source.
   Following Casa Esperanza’s integrated care model, the Intake and Admission coordinator will communicate admissions information and complete referrals to other Casa Esperanza services the client may qualify for.  All documentation will be stored in Evolv, our Electronic Health Record and billing database. This position will work report directly to the Associate Director of Recovery Support services.

What you'll do

• Clinic Operations
  • Work closely with the Associate Directors of the outpatient clinic to ensure that Familias Unidas Outpatient Programs and facilities meet all licensing, regulatory, and accreditation, and funder standards and requirements
  • Manage a room utilization system that will effectively support the growing need of the clinic
  • In partnership with the Directors of Outpatient Services, the Intake and Admissions coordinator will ensure update and post the FUOP services Calendar
  • Respond to internal and external data collection and reporting requests
• Responsibilities: 
   
  • Adhere to all HIPAA and 42CRF laws following all confidentiality and protected health information regulations
  • Data entry and scanning of all referrals, intake and other pertinent documentation into Evolv. 
  • Implement BSAS and Medicare regulation and process
  • Enroll clients into BSAS in ESM upon completion of BSAS training 
  • Review client records for completeness of client insurance information and proper signature
  • Serve as resource for problem resolving issues related to registration, demographic, and insurance errors. Verify insurance eligibility and enter benefit assignment
  • Maintain and update any admission documentation required by Casa Esperanza or licensing agencies
  • Manage communication and coordination amongst internal and external providers to ensure timely access to care, including the prioritization of high risk/high need clients
  • Complete assessment, and follow up care with internal and external providers to ensure timely access to services and operations for a dynamic, open access, integrated care clinic
  • Run report and review caseload assignment on a daily basis to ensure clients are assigned to the correct provider or pending caseload.
  • Document all client interactions on our electronic health record, evolv.
  • Work with the Associate Director of Recovery Support services to ensure all residential clients complete an intake withing 72 business hours after their bedded program intake
  • Run report on a weekly basis for alert and restrictions and update these alert as needed
  • Review the scheduled for the day and coordinate with clients and provider to complete any outstanding intakes.
  • Responsible for managing the triage line and incoming intake on a daily basis
  • Schedule and manage comprehensive assessment scheduling and prioritizing as needed
  • Update Block/Staff Scheduled as Needed
  • Coordinate and ensure no health claim are outstanding due to intake process issues
  • Maintain client’s engagement while on the waiting list for comprehensive assessment to ensure client is still interested in services and there are no changes in clients needs.
  • Work with the Associate Director of Recovery Support services to ensure Casa Esperanza information is updated in the MBHP website
  • Other duties as assigned by
  • Ensuring Fire Drill and Logs are completed monthly

Qualifications

• Bachelors or Associate degree in social work, psychology, counseling, or related field required. Degree may be substituted for LADAC/CADAC
• English/Spanish Bilingual required
• Knowledge in Eligibility Verification and Authorizations based on payer requirements
• Experience working with marginalized communities
• Strong verbal/written communication
• Ability to work as both an effective team member and independently
• Ability to meet the physical requirements and training requirements of the position
• MassHealth Certified Application Counselor or willing to obtain certification on the job

• Compensation:  $47K - $50K Annual Salary Range
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO) - 18 days year one, 20.5 days at year 2, 23 days at year 5
• Sick Pay - 10 paid days per year
• Long / Short Term Disability 
• Paid by Company Life Insurance
• Health Insurance (Medical Dental, Vison)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more....