CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

Job Purpose:

The Program Manager – (MDM) Owns the enterprise-wide Master Data Management (MDM) program portfolio, spanning platform delivery, data-quality uplift, and ongoing value realization. Provides vision, OKRs, and benefit tracking for all MDM initiatives while integrating them with adjacent data-governance, analytics, and AI programs to maximize business impact.

Essential Functions

·       Program Ownership & Strategy (30 %)
Lead the vision, roadmap, and budget for the enterprise MDM program. Define OKRs, benefit-realization targets, and risk/issue logs; align all initiatives with corporate data-governance strategy and report progress to senior leadership.

·       Cross-Functional Governance Facilitation (20 %)
Orchestrate the enterprise data-governance framework, chair stewardship councils and working groups, and drive cadence-based collaboration to resolve data conflicts, assign ownership, and formalize stewardship roles.

·       MDM Platform & Technology Oversight (15 %)
Partner with Data Engineering, Architecture, Analytics, and IT to deliver scalable MDM tooling and integration patterns (batch, API, real-time). Own release planning, vendor management, and SLA/performance monitoring across customer, product, vendor, and other domains.

·       Data Stewardship Enablement (10 %)
Define the stewardship operating model, establish RACI/accountability matrices, and train business stewards on workflows, tooling, and KPIs to embed data-quality ownership in daily operations.

·       Standards & Policy Enforcement (10 %)
Drive adoption of enterprise data standards, golden-record definitions, match/merge rules, survivorship logic, and approval workflows; conduct periodic audits to ensure policy compliance and remediate gaps.

·       Change Management & Communication (10 %)
Develop and execute the stakeholder-engagement and communications plan to build awareness, sponsorship, and adoption. Partner with business sponsors and SMEs to foster a data-ownership culture and reinforce behavior change.

·       Measurement & Continuous Improvement (5 %)
Define, track, and publish MDM KPIs (e.g., data-quality score, duplicate rate, completeness). Conduct maturity assessments, gather feedback, and lead continuous-improvement sprints to optimize processes, technology, and governance.

Education

·       Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, Licenses

Recommended (not required but advantageous):

• Certified Data Management Professional (CDMP)
• Informatica MDM or Reltio Certified Administrator
• DAMA DMBOK Certification
• Prosci Change Management Certification
• PMP or Agile Program Management Certification

Experience:

• 8+ years of professional experience in data management, governance, or business data operations
• 5+ years in MDM program ownership or data governance leadership roles
• 3+ years implementing enterprise-scale MDM platforms (Informatica, Reltio, Semarchy, Profisee, or equivalent)
• Proven success leading cross-functional programs with matrixed stakeholder alignment

Special Knowledge, Skills, and Abilities

• Deep understanding of MDM principles, data governance frameworks, and stewardship operating models
• Expertise in managing data domains such as Customer, Product, Vendor, and Location
• Working knowledge of MDM technical architecture, integration methods (ETL, API), and data pipelines
• Experience leading platform deployments with IT and data engineering teams
• Familiarity with Microsoft Fabric, Azure Data Services, and Power Platform (Power BI, Power Automate)
• Proficient in defining and tracking data quality KPIs and building executive dashboards
• Demonstrated experience designing and facilitating executive governance meetings and data working groups
• Excellent communication, facilitation, and change management skills
• Ability to translate complex data challenges into strategic and tactical plans aligned with business priorities
• Strong familiarity with data classification, access controls, and compliance standards (e.g., HIPAA, GDPR)

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.