CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

Solutions Consultant

Location: Northeast US (Remote with Travel)

Job Type: Full-Time

Travel Requirement: Up to 75% Monthly

About the Role

We are seeking a highly skilled and experienced Solutions Consultant to join our dynamic team. This role is ideal for a technical expert with a strong background in VoIP, PBX systems, cloud communication platforms, networking, and hardware installation. The ideal candidate will play a critical role in guiding customers, conducting product demonstrations, leading solution implementations, and training end users while maintaining strong professional relationships.

If you have 7+ years of hands-on experience in these areas, excellent presentation skills, and the ability to work directly with clients, we encourage you to apply!

Key Responsibilities

• Act as a subject matter expert (SME) in VoIP, PBX, cloud communications, and networking solutions.
• Engage clients to assess business needs, recommend solutions, and deliver technical demonstrations.
• Assist with hardware installations, network configurations, and system integrations.
• Utilize Microsoft Visio and Excel to design, document, and analyze solutions.
• Provide data-driven insights and reporting to optimize customer solutions.
• Conduct training sessions, workshops, and customer presentations.
• Train customer end users on the use of telephony platforms, ensuring they are proficient in system functionality and best practices.
• Ensure adherence to customer dress codes and professional standards during client interactions.
• Work closely with sales, product development, and support teams to align solutions with business objectives.
• Stay updated on industry trends, AI advancements, cloud technologies, and cybersecurity best practices.

Required Qualifications

• 7+ years of experience in VoIP, PBX, cloud communication platforms, networking, and hardware installation.
• Strong understanding of data analytics, system integrations, and network configurations.
• High proficiency in Microsoft Visio and Excel.
• Bachelor’s degree in a related field or equivalent experience.
• Willingness and ability to travel up to 75% monthly.
• Strong soft skills with excellent verbal and written communication.
• Comfortable presenting in front of customers and engaging with stakeholders at all levels.
• Ability to train end users on telephony platforms and provide user-friendly guidance.

Preferred Qualifications

• Cisco Networking/VoIP certifications (e.g., CCNA, CCNP, or similar).
• Experience with AI-driven solutions, cloud computing, cybersecurity, and firewall configurations.
• Familiarity with enterprise IT security best practices and compliance standards.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.