CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

Job Title: Service Delivery Executive
Location: Customer Site
 

About the Role

CBTS is seeking a technically savvy, highly organized Service Delivery Executive with a strong foundation in software development and digital transformation to lead large-scale global application and infrastructure delivery engagements. The ideal candidate will have a good understanding of the Software Development Life Cycle (SDLC), the nuances of modern application delivery, and be comfortable managing global complex, matrixed delivery teams—the majority of whom are developers.

This individual will be the face of delivery for our customers—ensuring exceptional service, strategic alignment, and measurable value across every engagement. This role requires someone who excels at navigating ambiguity, driving alignment across multiple teams, and orchestrating seamless execution in a highly collaborative environment. You’ll be a key partner to Account Directors, Client Managers, Recruiters, Resource Managers, and Operations, ensuring delivery meets strategic objectives and client expectations.

As a Service Delivery Executive, you will oversee the end-to-end delivery experience, develop strategic relationships with clients, and partner with cross-functional teams to drive satisfaction, retention, and growth. Your consultative approach and business acumen will enable you to align technology solutions with real-world outcomes.

Key Responsibilities

Client Engagement & Relationship Management

·       Serve as the primary point of contact for delivery across assigned accounts, with a strong focus on application development and digital solutions

·       Build and maintain trusted, consultative relationships with senior client stakeholders

·       Drive customer satisfaction and retention by aligning technical delivery with business goals and identifying growth opportunities

·       Responsible for managing and optimizing global delivery models, leading hybrid teams across Canada, India, and the United States to ensure seamless service execution and alignment with client expectations.

Delivery Oversight & Execution (Application-Centric)

·       Lead the delivery of complex, multi-disciplinary engagements—especially those focused on software development, modernization, and digital platforms

·       Ensure alignment to Agile/DevOps practices and the full SDLC, from requirements gathering through deployment and support

·       Track and manage delivery performance, including timelines, financials, resource utilization, and client feedback

·       Coordinate across matrixed teams to ensure project execution stays aligned with scope and client outcomes

Program & Resource Coordination

·       Manage delivery across a large, matrixed team structure, often comprising 100+ technical professionals across disciplines

·       Partner with recruiting, staffing, and resource management teams to ensure projects are properly staffed and supported

·       Maintain clear lines of communication, resolve escalations quickly, and drive clarity in fast-moving environments

·       Coordinate and perform program-level, quarterly Townhall Meetings to review project(s) status and client roadmap to foster collaboration and awareness across delivery teams.

·       Maintain regular communication and act as the point of escalation for all delivery resources to ensure productivity, team cohesiveness, and project alignment for technical and professional advancement

Business Enablement & Growth

·       Collaborate with Sales to align delivery with pursuit strategies and account growth

·       Identify opportunities for account expansion by demonstrating value and thought leadership

·       Innovate delivery models to support evolving client needs, especially in Agile, DevOps, and cloud-native environments

Operational Excellence

·       Implement delivery governance models and processes based on frameworks such as ITIL, PMP, Agile, or SAFe

·       Standardize and improve delivery processes across engagements to ensure consistency, quality, and scalability

·       Foster a culture of accountability, continuous improvement, and delivery excellence

·       Manage escalations, ensure proper resolution paths, and maintain proactive communication with stakeholders

Who You Are

You're a technical delivery leader with strong program management capabilities and a knack for aligning cross-functional teams around shared goals. You’re detail-oriented but strategic, collaborative but decisive, and you thrive in fast-paced, dynamic environments.

What You Bring

·       7+ years in service delivery, program management, or consulting within a software-heavy environment

·       Strong knowledge of SDLC, Agile/DevOps, and modern application delivery practices

·       Experience leading complex technology programs and coordinating matrixed teams at scale

·       Experience delivering solutions to enterprise or public sector clients across areas such as Networking, Security, Cloud, Data Center, or Collaboration

·       Experience working with a service provider/consulting company who sells to end clients

·       Excellent stakeholder management and communication skills across technical and business audiences

·       Ability to influence and communicate effectively with stakeholders at all levels, including executives

·       Proven financial acumen in managing project budgets, forecasts, and profitability

·       Familiarity with enterprise IT environments, digital transformation initiatives, and hybrid delivery models

·       Certifications or familiarity with ITIL, PMP, Agile, or SAFe frameworks

·       Strategic thinker with a customer-first mindset and the flexibility to adapt in changing environments

·       Proven ability to collaborate with sales and contribute to account growth strategies

Preferred Qualifications

·       Bachelor’s degree in Computer Science, Information Technology, Business, or a related field

·       Experience in a professional services or consulting organization

·       Background in both infrastructure and application delivery environments

·       Understanding of managed services and cloud-based delivery platforms

Why CBTS?

At CBTS, we bridge strategy and execution to deliver transformative technology outcomes. We're driven by innovation, collaboration, and a shared commitment to client success. Join us and be part of a team where your technical leadership and program delivery expertise will have a direct and lasting impact.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.