CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

Job Purpose

The Senior Manager of Network Operations provides strategic leadership and operational oversight for advanced networking and cloud-based services within a Managed Services framework. This role ensures the reliability, scalability, and security of modern network architectures—including SD-WAN, SASE, and Network-as-a-Service (NaaS)—while integrating cloud infrastructure across public, private, and hybrid environments.

This is a management-focused position, not a hands-on technical role. The emphasis is on leading teams, managing tasks, handling 24/7 escalations, allocating resources appropriately for projects and incidents, ensuring goals and metrics are met, maintaining SLA compliance, and producing reports and dashboards for senior leadership.

Essential Functions

1. Strategic Leadership

• Define and execute operational strategies for managed networking services (SD-WAN, SASE, NaaS, and traditional enterprise networking).
• Align network operations with business objectives, customer needs, and emerging technology trends.

2. Operational Excellence

• Oversee daily network operations, including performance monitoring, incident response, and capacity planning.
• Ensure high availability, security, and optimal performance through proactive management and continuous improvement.

3. Automation & Innovation

• Promote automation using Infrastructure as Code (IaC), scripting (e.g., Python), and orchestration tools (e.g., Ansible, Terraform).
• Encourage DevOps practices and implement CI/CD pipelines to improve agility and service delivery.

4. Cross-Functional Collaboration

• Partner with Solutions Architecture, Cloud Operations, Cybersecurity, and Product teams to deliver integrated solutions and resolve complex challenges.
• Support initiatives such as service onboarding, migrations, and customer escalations.

5. Vendor & Technology Management

• Evaluate, select, and manage vendors and technology partners to support network and cloud services.

6. Team Leadership & Development

• Lead and mentor a high-performing team of network engineers and operations specialists.
• Foster a culture of accountability, collaboration, and continuous learning.
• Maintain comprehensive network documentation including diagrams, standards, configurations, and change management plans.
• Drive process improvement initiatives.

7. Project & Financial Management

• Lead network-related projects including upgrades, migrations, and new technology deployments.
• Contribute to budget planning and cost management for network infrastructure and operations.

8. Continuous Learning & Industry Awareness

• Stay current with emerging technologies and industry best practices.
• Apply new knowledge to enhance service capabilities and maintain a competitive edge.

Education

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field required.
• MBA or Master’s degree preferred.

Certifications

• Relevant certifications such as CCNA, CCNP, ITIL, or equivalent are preferred.

Experience

• Minimum of 10 years of experience in Network Engineering or a related field.

Skills & Competencies

• Exceptional organizational and communication skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Deep understanding of network infrastructure, including routing/switching platforms, firewalls, load balancers, virtual networks, and wireless technologies.
• Proficiency in networking protocols (TCP/IP, OSI model, BGP, OSPF, EIGRP, MPLS).
• Expertise in network security (firewalls, IDS/IPS, VPNs, security protocols).
• Experience with cloud networking (AWS, Azure, GCP).
• Familiarity with network automation tools and scripting languages (Python, PowerShell, Ansible, Terraform).
• Skilled in performance monitoring and troubleshooting using tools like SolarWinds or Nagios.
• Strong leadership and team development capabilities.
• Strategic planning and execution aligned with business goals.
• Project and vendor management experience.
• Budgeting and financial oversight.
• Effective problem-solving and decision-making under pressure.
• Commitment to customer satisfaction and relationship building.