CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

Job Purpose:

Supervise, coach and lead individuals/team to a common goal, setting priorities and developing the individuals/team. The Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met. The Product Manager also ensures that the product supports the company's overall strategy and goals. The act of implementing strategies, tools and processes that continually increase the efficiency and effectiveness of the solution being supported while improving the customer experience. Product Managers deliver products by developing the product strategy through the product development process.

Essential Functions:

Strategic oversight for solutions within the practice to guide, lead and collaborate on ensuring the products, solutions and tools are effectively enabled within the organization

Review, monitor and provide feedback into the financial health of the products/solutions

Responsible for the vision, goals, roadmap - release plan and backlog of product enhancements that support the CBTS organization

Support CBTS' Practices, including products, partners, services, markets and competitors while focusing on the customer experience for CBTS solutions

Develop sales enablement content assets on the complete range of products and solutions

Work with internal and external resources to ensure continuous improvement of processes that impact the customer's experience

Assist in operationalizing the product while continuing to improve and enhance the solution

Clearly represent the solution to various cross-functional teams

Support sales at various levels to assess their team's specific needs and execution of the solution's targets/plans

Education:

Four years of College resulting in a Bachelor's Degree or equivalent

Experience:

8-10 years general work experience

6-7 years' experience in a sales and/or sales support role

Special Knowledge, Skills and Abilities:

Knowledge of sales methodologies, processes, and techniques

Process improvement background including participating in Lean initiatives

Pricing and financial acumen

Excellent interpersonal, negotiation, and presentation skills

Executive-level verbal and written communication skills

Experience with facilitating groups and public speaking

Strong project and time management skills with an ability to set and maintain priorities to meet deadlines

The ability to work in an extremely fast-paced environment, handle multiple tasks and be adaptable to change

Strong analytical skills and the ability to think systematically

Advanced applications skills (examples: Microsoft Office, Salesforce, Other process systems)

Ability to lead and develop/coach others to achieve team objectives

Supervisory Responsibility: This position does not have employee direct reports but does serve as a lead role for others doing similar work.

Work Environment: Work is typically performed in a remote office environment. May travel.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.