CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

Cloud Security Engineer

The CBTS Cloud Practice operates in a dynamic, fast-paced environment composed of diverse professionals dedicated to architecting and delivering innovative public and private cloud solutions for our customers. We are seeking an energetic Cloud Security Engineer who is passionate about customer satisfaction, driven to solve complex IT challenges, and motivated to build industry-leading cloud security capabilities.

The successful candidate will play a critical role in developing, supporting, and optimizing both new and existing security products. This individual will assist customers in operating security technologies while serving as an escalation point for Security Operations Center (SOC) analysts. You will collaborate closely with cross-functional teams including technologists, Practice Principals, Account Executives, and Enterprise Architects to evaluate customer environments, define requirements, and implement modern, secure cloud solutions.

Key Responsibilities

Security Escalations (20%)

• Provide advanced support for Tier 1 and Tier 2 analysts in the investigation and remediation of high-severity security alerts.
• Participate in incident response activities, including triage, containment, eradication, and recovery.
• Serve as a technical escalation resource and subject matter expert for complex security issues.

Technical Training (10%)

• Deliver training and knowledge transfer to SOC analysts, engineers, and customers on third-party security technologies and best practices.
• Develop documentation, runbooks, and enablement materials to improve operational maturity.

Security Tools Support (40%)

• Assist customers with implementation, configuration, and day-to-day administration of security platforms.
• Document operational procedures and maintain system and security standards.
• Support new product deployments, automation initiatives, and continuous improvement efforts.
• Develop SIEM and analytics queries, dashboards, and reporting.
• Conduct system and security reviews and perform other related engineering tasks.

Customer Engagement (30%)

• Act as a primary security point of contact for one or more customers.
• Provide guidance on risk, controls, and remediation strategies.
• Lead and participate in recurring service reviews (monthly/quarterly).
• Build trusted advisor relationships through responsive communication and technical excellence.

What Success Looks Like

• Customers view you as a reliable, proactive security partner.
• Escalations are handled efficiently with clear communication and resolution ownership.
• Security tools are optimized, stable, and delivering measurable value.
• Internal teams rely on your expertise to shape secure cloud outcomes.

Preferred Experience & Skills

• Experience supporting security technologies such as SIEM, EDR, vulnerability management, identity, and cloud security platforms.
• Familiarity with public cloud environments (Azure, AWS, GCP).
• Knowledge of incident response methodologies and operational best practices.
• Strong troubleshooting, documentation, and communication skills.
• Ability to balance technical depth with customer-facing responsibilities.

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Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.