CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

Job Purpose:

We are looking for a strategic, detail-oriented, and hands-on Billing Manager to lead the billing operations for a $1.3 billion revenue organization. This role is responsible for overseeing the accurate and timely generation of invoices across a complex billing landscape that includes multiple platforms and customized processes based on product types and customer-specific requirements.

This leader will be accountable for end-to-end billing execution, process standardization, and accuracy, while ensuring the team is equipped and trained to perform at a high level. A critical component of this role will be to document existing billing processes, build training materials and formal learning programs, and oversee the onboarding and development of team members. The Billing Manager will also be responsible for managing resource workload across the function, balancing efficiency with quality, and driving operational excellence.

Essential Functions:

Leadership & Team Management

• Lead, coach, and manage the billing operations team to deliver accurate and timely invoicing across multiple billing systems and product lines.
• Oversee onboarding of new team members, ensuring consistent training, tools, and mentorship are provided.
• Develop and maintain training documentation, SOPs, and scalable training programs to support onboarding and ongoing staff development.
• Evaluate and manage team workload distribution to ensure balanced capacity, reduce bottlenecks, and maintain high-quality output.
• Serve as an escalation point for all issues encountered by Team Leads and analysts.

Billing Operations & Execution

• Oversee the execution of complex billing processes across various systems and customer types, ensuring accuracy and compliance with contractual terms.
• Collaborate closely with other internal departments to interpret and execute non-standard billing arrangements.
• Resolve discrepancies and billing errors in a timely manner, working cross-functionally to prevent recurring issues.
• Ensure billing timelines are met in accordance with billing schedules, month-end, quarter-end, and year-end close requirements.

Process Documentation & Standardization

• Lead efforts to document all existing billing processes and variations, including customer-specific requirements and system-based workflows.
• Identify and implement best practices across all billing platforms and product streams to create a more unified and scalable process framework.
• Maintain a central repository of documentation to support training, cross-training, and audit readiness.

Systems Management & Optimization

• Work with IT and systems teams to manage and improve billing
• Support system enhancements, user testing, and the rollout of new billing functionalities.
• Evaluate automation opportunities to improve accuracy and reduce manual effort in the billing cycle.

Reporting, Controls & Compliance

• Ensure compliance with company policies, accounting requirements, and customer contractual obligations.
• Develop and track key performance metrics (e.g., invoice accuracy, billing cycle time, billing disputes, system performance).
• Support internal and external audits by ensuring billing processes are well-documented and compliant.

Education:

·       Bachelor’s degree in finance, Accounting, or related field.

Experience

·       7+ years of experience in billing, revenue operations, or order-to-cash processes, with at least 3 years in a managerial or leadership role.

·       Experience working with multiple billing platforms and handling complex customer billing scenarios.

·       Demonstrated experience in process documentation, training development, and employee onboarding.

Special Knowledge, Skills, and Abilities

·       Strong understanding of billing principles, revenue recognition, and customer invoicing models (subscription, usage-based, project-based, etc.).

·       Exceptional organizational and problem-solving skills, with attention to detail and process accuracy.

·       Excellent written and verbal communication skills, particularly in cross-functional settings.

·       Experience in managing high-performing teams and balancing workloads across multiple priorities and deadlines.