We believe technology should empower humans, not replace humans.

Founded in 2007, Centricity provides Third-Party vendor management, transactional HR administration (including payroll, tax, employee benefits, risk mitigation), strategic HR services, HR compliance and HR system administration support.

Our HR Outsourcing model improves the quality & efficiency of HR services while providing on-demand expertise to help mitigate risk and navigate compliance issues.

Centricity supports a wide variety of companies, ranging from venture-backed start-ups to middle-market companies with employees spanning the globe.

The Centricity management team possesses decades of combined experience in the outsourced HR services market. Prior to founding Centricity, they built Outsource Group into the fastest-growing private business in America – achieving the #1 position on Inc. Magazine’s INC500 list.

Summary/Objective

The Benefits Administrator position is responsible for day-to-day administration of group benefit programs for Centricity clients, including maintenance & synchronization of benefits/payroll/HR data with insurance carrier(s) and other third parties, as applicable. The benefits administrator also provides guidance and assistance to Centricity client liaisons and client employees, by means of verbal and written communication, on various employee benefit plans, as well as analytical and technical support in the delivery of the benefit programs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Coordinate daily benefits processing. Handle enrollments, qualifying life events, terminations, COBRA, demographic/employment changes and beneficiary updates. Assist with maintenance of employee benefits files, maintain benefits platform and update employee payroll records, as needed.
2. Serve as a contact for customer’s group plan vendors and third-party administrators. Assist in transferring data in support of services, premiums and plan administration.
3. Assist with regularly scheduled audit & review of monthly billings for client’s group plans and help with reconciling discrepancies.
4. Provide customer service support to client liaisons and/or client employees, such as addressing benefit inquiries and complaints from client employees to ensure a quick, accurate and courteous resolution.
5. Maintain contact with Centricity client liaisons and/or client employees by phone or e-mail to facilitate proper utilization of benefits.
6. Collaborate with colleagues in the HR and Payroll departments to ensure accurate processing and exceptional execution of services to clients.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position is remote, with an occasional requirement to travel to/from the Walnut Creek, CA office. Centricity will provide all necessary equipment such as a laptop, monitors, keyboards, etc. to ensure you’re able to work remotely in an efficient manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include near and far vision, color vision, and ability to adjust focus. This is largely a sedentary role.

Position Type/Expected Hours of Work

This is a full-time position. Preferred days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. Work hours may be modified to allow flexibility for childcare/school pick up and drop off.

Location/Travel

This position is remote but may include occasional travel to/from Walnut Creek, CA office during initial orientation/training period and/or in-person company meetings. No additional travel will be required.

Classification

Salaried non-exempt.

Preferred Education and Experience

1. Bachelor's degree and/or one to three years of related benefits administration experience.
2. Active California Insurance License (Life, Accident and Health).
3. Experience using/configuring Rippling

Required Eligibility Qualifications

1. Computer proficiency and technical aptitude with the ability to use Microsoft products, including Excel, Word, and PowerPoint.
2. Experience with HRIS and benefits databases.
3. Excellent customer service, written/verbal communication, organization, and prioritization skills.
4. Knowledge of employee benefits language and concepts.
5. Ability to work effectively in a team environment with associates.
6. Ability to manage several projects simultaneously while meeting deadlines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Benefits and Compensation 

We recognize our team members’ commitment to the company’s growth and success by offering:

1.       Company-paid Medical, Dental, Vision, Life, Disability insurance, as well as an annual $500 contribution towards Healthcare FSA.

2.       3 weeks of PTO and 11 paid holidays per year.

3.       Non-Elective Safe Harbor 401k with company contribution.

4.       Additional Employee-paid insurance options including Supplemental Life and Flexible Spending Accounts (FSA).

5.       Centricity Bucks reward program where you are eligible to receive gift cards for great internal/external customer service.