At Cerby we believe security is everyone’s business.  Collaborating across your apps doesn’t need to be chaos.  We are a mission-critical cybersecurity company that empowers your teams to operate securely and control their apps completely.  We’ve built our product on the idea that teams deserve autonomy over their work apps.  It turns out that why they are guaranteed a choice, security comes naturally.

More than 50% of all technology is spent outside of centralized IT organizations.  Individual business units are taking their technology destiny into their own hands, and we enable that.  End user onboarded applications are behind more than one third of all cybersecurity hacks.  We provide the solution to manage that through enabling users to select their own technology and we automatically protect those applications.

Key Responsibilities

Customer Relationship & Technical Advocacy

• Serve as the primary technical contact for enterprise customers, ensuring successful deployment and ongoing adoption.
• Act as a trusted advisor, helping customers optimize their identity management strategies with Cerby.
• Partner closely with CSMs, Sales, and Product teams to align customer goals with product capabilities.

Identity & Access Management Expertise

• Guide customers in integrating Cerby with IDP, IGA, and PAM solutions.
• Assist in configuring and optimizing integrations with identity providers (Okta, Azure AD, Ping Identity, etc.) and disconnected applications.
• Ensure compliance with IAM best practices, Zero Trust security models, and privileged access management.

Technical Support & Solution Engineering

• Troubleshoot technical challenges related to disconnected application integrations or the IAM ecosystem.
• Collaborate with the engineering team to escalate and resolve complex issues efficiently.
• Provide hands-on support during implementation, onboarding, and security reviews.

Strategic Account Growth

• Identify expansion opportunities by aligning customer needs with additional solutions.
• Advocate for customer feature requests and provide feedback to Product teams.
• Deliver training sessions, workshops, and technical enablement to drive adoption.

What We’re Looking For

• 5+ years of experience in a Technical Account Manager, Solutions Engineer, or Customer Success Engineer role in the IAM or cybersecurity space.
• Strong understanding of IAM protocols (SAML, OIDC, SCIM, OAuth2, MFA, etc.).
• Experience working with identity providers (Okta, Azure AD, Ping, Google Workspace, etc.).
• Technical proficiency in API integrations, scripting (Python, PowerShell, or Bash), and security architecture.
• Ability to translate complex technical concepts into business value for customers.
• Excellent communication skills, with the ability to build relationships with both technical and non-technical stakeholders.
• Prior experience in a SaaS B2B startup is a plus!